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FMP problem. UPDATE

ProfilePosted byOptionsPost Date

Tenerife Sun

Tenerife Sun Report 30 Aug 2013 18:24

Has anyone with Find My Past got a problem with getting into the newspaper section please?

For the last hour or so I get a "Data Acess Error" message. It then very politely tells me that it is not my fault

jax

jax Report 30 Aug 2013 18:29

I have just clicked on

Newspapers, directories & social
history

And British newspapers has gone :-S

Tenerife Sun

Tenerife Sun Report 30 Aug 2013 18:30

Oh I wonder why, thanks Jax, I hope it's a temporary blip.

Wendy

Tenerife Sun

Tenerife Sun Report 30 Aug 2013 18:37

Thank you for that

Tenerife Sun

Tenerife Sun Report 1 Sep 2013 23:10

I emailed FMP this morning about not being able to access their newspaper section and got the following reply this afternoon. Good service for a Sunday

"
I am sorry that you have not been able to access these records.

Unfortunately, due to a small technical issue connected to the newspaper archive,it is not currently possible to access any newspaper records via findmypast.

The problems started on Friday and this is most certainly a temporary issue.
We have all of our technical experts looking at the issue as a matter of urgency.
Realistically, it is likely to continue over the weekend until we can implement a fix very early next week.

Thank you in advance of your understanding and your patience.


Kind Regards,


Nicky
Findmypast Support Team"

Shirley~I,m getting the hang of it

Shirley~I,m getting the hang of it Report 2 Sep 2013 07:22

The electoral roll section too just goes round and round and doesn't give any results

Tenerife Sun

Tenerife Sun Report 2 Sep 2013 10:29

Newspapers, the electoral roll. And the crime records all are a problem, hopefully not for much longer.

jax

jax Report 2 Sep 2013 12:52

Electoral Rolls seem ok to me now, plus I have noticed they have added post codes to the addresses

Shirley~I,m getting the hang of it

Shirley~I,m getting the hang of it Report 2 Sep 2013 13:42

still not working for me have logged out and in again but the sections are still whirling around with no results showing

DazedConfused

DazedConfused Report 2 Sep 2013 13:52

The problem with the newspapers on FMP is not with FMP but with the archives server to FMP.