Help Centre - Frequently Asked Questions
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- I have a new email address - how do I update my membership?
- How do I change the card I pay with?
- Will I be charged if I try to view a record again?
- I want to change my subscription
- How do I edit details already in my tree?
- How do I change my root person/tree owner?
- Why has my renewal payment failed?
- How do I make the text bigger or smaller on my screen?
- How do I change the parents of someone in my tree?
- How can I pay?
- How much does it cost?
- What subscriptions do you offer?
- Will I Be Charged Anything For The Free Trial?
- I have multiple registrations with my email address, do I need to do anything?
- Building your Family Tree
If none of the above FAQs answer your question, please submit your query to our dedicated support team.
How do I change the card I pay with?
We don't actually store your card details online. If you want to use a different card for your auto-renewal payment, you can do so from two weeks before your renewal payment is due.
Here’s how you can change the card details.
• Select the option to renew your membership on your Genes Reunited homepage by clicking on 'subscribe'.
• Choose the membership package that you'd like.
• Click on the green box titled 'Subscribe'. This is to the right of the payment options list.
• If you are a Platinum subscriber you’ll see the Additional Features page where you can add other records to your package. Standard members won’t see this page.
• This will take you to the payment page. Please ignore the box at the top prompting you to enter your password.
• Go down to the next section and enter the new card details.
This will then be the card we’ll use for future payments.
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