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Ancestry Membership disappeared HELP!!

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ProfilePosted byOptionsPost Date

Stevie

Stevie Report 8 May 2009 00:55

Hi Diana,
Have you checked your mail in box for your ID & password.

If this still doesn't work e-mail Ancestry. They would have sent you a confirmation e-mail for when you re-newed your membership.
Reply back to them via that e-mail to explain the problem.

Don't worry your tree will still be there.

Steve
x

EDIT. Im glad to see you resolved it & panic over.

J* Near M3.Jct4

J* Near M3.Jct4 Report 8 May 2009 00:52

Just checked my Ancestry tree to make sure it was OK.

The odd ways of modern techniques - glad all is well now!

DianaBorntoGoogle

DianaBorntoGoogle Report 8 May 2009 00:50

Replying to my own request! Something strange has happened. I found a way of applying for a new password and when I got the e-mail I just used the same password as usual and it recognised me! I had tried it at least 6 times carefully checking the spelling as I entered it but no - didn't want to know me! How wierd is that! I'm shattered now and going to get some sleep. What a fright.!........... (goes off to bed shaking head in bewiderment and wiping away the tears of frustration.......................)

night night

Diana (yawns)

Researching:
REEVES, ROUGHTON, Jones(Madeley, Shrops) Cox Tirley

DianaBorntoGoogle

DianaBorntoGoogle Report 7 May 2009 23:53

Please can someone tell me how I can get Ancestry to restore my full membership and tree. I usually go into the site via my toolbar access no problem but today it asked me to sign in which I did. Then it says it doesn't recognise me!! I have a tree on there containing about 100 names and a huge shoebox. I paid £155 just a few weeks ago and now I have nothing - I'm in bits. What do I do? I have been an Ancestry member for several years and paid for full membership as I wanted to expand my research. I have no intention of starting a fresh membership.
Advice please, I'm so upset.

Diana

Researching:
REEVES, ROUGHTON, Jones(Madeley, Shrops) Cox Tirley