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Saving Record Views.

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ProfilePosted byOptionsPost Date

Myra

Myra Report 28 Jun 2009 11:35

Until recently I had no problem saving record views as PDF.( Adobe) format.
I now cannot do this and files can only be saved as web pages which will not open unles I am logged on to GR.
Can anyone tell me what might be wrong.
I have Adobe9.1.2 free version, no plug ins.
I recently installed Explorer 8, but cannot say if this was the time this started to happen.
Any help would be appreciated as I am not a computer expert.

Adam

Adam Report 28 Jun 2009 16:44

When you save,& the save box comes up,have you tried changing the filename to end with .pdf ?
There should be a drop down menu which says save as type which should include adobe pdf files.
Usually when you go to view a pdf online it would tell you if there are any missing plugins.
I have just noticed today there is a new thing on the records pages to attach the record to a relative in your tree,might explain the viewing other trees problems,but I am still able to save in PDF.
In case the adobe reader installation has become damaged or something,go to this page
http://get.adobe.com/uk/reader/otherversions/
And select your o/s (XP,Vista or 7)
And language & download & install the latest version & see if that does the trick.
Hope this helps.

Myra

Myra Report 28 Jun 2009 18:40

Thanks Adam,

There is the drop down menu, but it doesn't include pdf only 3 web page options and a text.
I will try reinstalling adobe as you suggest.

Myra

Myra Report 28 Jun 2009 22:40

From Myra
Thanks again Adam.

Had to uninstall everything Adobe and reinstall it, but now have a full toolbar on the records views and the Adobe pdf save is there now.

Most grateful for your suggestion.

Myra