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Not for renewal thank you!!

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NIKKI

NIKKI Report 3 Aug 2009 14:28

Can anyone please help me?

My account is set to 'automatic renewal' when my credits expire, these are due to expire on the 14th August. When I go into change my account setting that i do not want to pay again for this site it is just saying:

'Oops!
That site name is not allowed, please choose another. (Site names are only allowed to contain letters and numbers)

No changes have been made to your account.'

Anyone any ideas what a 'site name' is?? I really have tried changing everything!

Nikki. xxx

NIKKI

NIKKI Report 3 Aug 2009 14:33

Good thinking...let me redecorate and try that!!

NIKKI

NIKKI Report 3 Aug 2009 14:35

Not my musical notes!! (Thank you any for the suggestion.
I will try the password now, its getting me annoyed now!...i dont want to renew anything or be charged for it! xx

NIKKI

NIKKI Report 3 Aug 2009 14:37

No, wont let me do that either. the only other thing is to delete my tree

MOONSHINE63

MOONSHINE63 Report 3 Aug 2009 14:38

I have had the same problem over the weekend, i had to email GR and they put it right for me.x

NIKKI

NIKKI Report 3 Aug 2009 14:41

Oh maybe it's there side of things then??
I have just sent them an email.

Thank you all for trying to help, hopefully they will sort it from here!!

Take care,
Nikki.xx

Hoobity

Hoobity Report 3 Aug 2009 14:42

Hi Nikki...I had to email GR when I wanted my account changed from continuous. Just email them at the bottom of this screen where it says contact us.
Its a bit sneaky that we can't change our accounts when we want to. : ((

★♥*¨¨*Little Ann*¨¨*♥★

★♥*¨¨*Little Ann*¨¨*♥★ Report 3 Aug 2009 14:45

Hi Nikki I had a similar problem sometime ago now, and was told it was because of the sparkly bits with my name .. and I would have to remove them from my community name ... and my full name part of my account .... but I like my sparkly bits ! lol

Good luck :)

Staffs Col

Staffs Col Report 3 Aug 2009 15:03

Snap same thing has happened to me and I have no musical notes or sparkly bits oh hum yet another gremlin I guess