General Chat

findmypast
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This offer is only valid until midnight UK time on Sunday June 6, 2010 so don't delay!

Don't all rush at once.

Dont let this company get away with ripping you off, complain to Trading Standards, Watchdog, your MP, the taxi driver who will not shut up.

They are in breach of contract, have changed the T&C without prior consent again a breach of contract.

Access for Gold members should be free until membership is due for renewal.

"
We reserve the right to change these Terms in our sole discretion from time to time by posting the amended Terms on the homepages of the Websites. Your continued use of the Genes Reunited Service after changes are posted indicates your acceptance of those changes. If you do not wish to be legally bound by any future amended Terms then do not continue to use or access the Genes Reunited Service".

See my other post. There original T&C stated "FULL" access to "ALL" records for Gold members. They cannot change the goal posts

I think you will find Bob that the T & Cs as you state "apply to all records" refers to records HELD by GR as of that date...therefore you signed for the records they held, NOT those they might hold in the future.

EDIT But give it a try if you want to... I am just heartily sick of seeing more and more threads on the same subject pushing more interesting topics off the board

Hi everyone Ive just been reading all the posts on this subject, I upgraded to Platinum about a week ago, and wish I hadnt bothered. Most of my research is done in the Channel Islands, I havent been able to access any 1911 Channel Island census. I sent the support group an email, and thought it would be just a minor hiccup. They replied and asked who I was looking for and they would find them.

Well they came back with other persons of the same surname but not the one I was looking for. I actually have a 1911 census of this person which I obtained from FMP last year.

So I then put these other persons that they had found into the 1911
census and still no luck, I have actually sent them 4 emails today they haven-t bothered to reply to the last two. They say that they have the Channel Island 1911 census as it would be with the England returns. So why am I not getting it!!

I feel really frustrated there is no telephone number to contact them and now they are not answering my emails. I can-t afford to waste money. So what do I do now.








census

spongebob


Yu can try ....... but I doubt you will get anywhere


The paragraph that Rose posted is considered legally binding for any site, business or whatever


...... and lets GR off the hook whenever it changes its T&C


Anyway, why are you griping?


FMP subscribers have to pay extra if they want to access the 1911


I have no doubt that ancestry will in some way increase its subscription rates for anyone who wants to access the 1911 when they get the rights to carry it.


Its known as BUSINESS ....... profits and all that.


you don't have to pay the money on here.


In fact as that paragraph states, by the mere fact of posting ONCE on here, you have accepted their T&C's, even after they have changed them



and like Rose, I am also extremely tired of all these threads complaining about Platinum and Gold memberships.



sylvia

Notice how my comments were deleted, well I think I finally hit a nerve but I will no longer post on the topic.

Truth hurts and I have been ripped off. No point fighting a battle that people are not bothered about fighting.

I will vote with my feet when my renewal is due

Beware! GR only allows you to see transcripts of 1911 cenus, not original documents

Hi all,

Just wanted to add my feelings on this subject!

I've been a free member for a while and have just renewed. I was going to renew as a Gold member to get access to 1911; but on finding out they'd invented Platinum just to make us pay through the nose to see it I've gone for Standard membership instead!

I emailed them to tell them that they were losing money on this and got this rather silly reply;

"Dear Susan

Thanks for your email.

We are delighted to be able to offer the 1911 census on the site now. We have
taken a competitive overview and we feel that the cost of viewing the records,
either using Pay-Per-View credits or as a Platinum member still offers extremely
good value for money.

I hope you enjoy using the site.

Best regards,


Nia
Genes Support Team"

It does annoy me when they don't even read your emails!

They got a rather more strongly worded reply ending with "GOT IT NOW?"

Needless to say they didn't get back to me again!