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Really fed up now SOLVED

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ProfilePosted byOptionsPost Date

AnninGlos

AnninGlos Report 21 Jul 2010 16:11

I have spent hours on this, as if I have time to waste!!! See my password thread for the saga. I have re-loaded my browser because they say they are showing that I don't have the latest, I did Firefox 3.6.7 but I have re-loaded it just to be sure.
When I try to go into my account or into gedcom it says welcome anninglos in Glos.. I am wondering if that is what is doing it and have asked Genes. I have even gone via the forgotten password route, only to be told my password is the one I have been using all along. I don't know what to do now.

Researching:
Photo spring Researching Somerset, Dorset, Hampshire, Derbyshire, Staffs, Devon, Glamorganshire. Ingram, Masters, Tamblyn, Knight, Warner, Bate, Allen, Riggs, Dominey, Duffin

Thelma

Thelma Report 21 Jul 2010 16:21

Clutching at straws.
Can you try a different browser such as IE8?

ButtercupFields

ButtercupFields Report 21 Jul 2010 16:25

Ann, or even Google Chrome, I have never had a problem with it. Good luck! BC XX

AnninGlos

AnninGlos Report 21 Jul 2010 16:31

I've got both, I'll try them. Thanks

Researching:
Photo spring Researching Somerset, Dorset, Hampshire, Derbyshire, Staffs, Devon, Glamorganshire. Ingram, Masters, Tamblyn, Knight, Warner, Bate, Allen, Riggs, Dominey, Duffin

AnninGlos

AnninGlos Report 21 Jul 2010 16:35

Tried that, same result. Strange, it let me sign in to actually get into Genes but then wouldn't let me use the same password that I had signed in with to get into gedcom.

Researching:
Photo spring Researching Somerset, Dorset, Hampshire, Derbyshire, Staffs, Devon, Glamorganshire. Ingram, Masters, Tamblyn, Knight, Warner, Bate, Allen, Riggs, Dominey, Duffin

skwirrel

skwirrel Report 21 Jul 2010 16:45

Have you tried re booting

Researching:
Ireland, Poland.

AnninGlos

AnninGlos Report 21 Jul 2010 16:50

No Gill I haven't. I can try I suppose. Thanks.

Researching:
Photo spring Researching Somerset, Dorset, Hampshire, Derbyshire, Staffs, Devon, Glamorganshire. Ingram, Masters, Tamblyn, Knight, Warner, Bate, Allen, Riggs, Dominey, Duffin

AnninGlos

AnninGlos Report 21 Jul 2010 16:56

re-booted that didn't make a difference.

Can somebody check. When I go to my account or Gedcom it tells me I am currently logged on as anninglos in Glos. If you go to your account (before you input your password) does it say your name and surname?

Researching:
Photo spring Researching Somerset, Dorset, Hampshire, Derbyshire, Staffs, Devon, Glamorganshire. Ingram, Masters, Tamblyn, Knight, Warner, Bate, Allen, Riggs, Dominey, Duffin

skwirrel

skwirrel Report 21 Jul 2010 17:04

Yes it does on here

Researching:
Ireland, Poland.

AnninGlos

AnninGlos Report 21 Jul 2010 17:32

Thanks Gill, I think I will have to go back to Genes again.

Researching:
Photo spring Researching Somerset, Dorset, Hampshire, Derbyshire, Staffs, Devon, Glamorganshire. Ingram, Masters, Tamblyn, Knight, Warner, Bate, Allen, Riggs, Dominey, Duffin

AnninGlos

AnninGlos Report 21 Jul 2010 17:40

Well that is another message sent to genes.

Researching:
Photo spring Researching Somerset, Dorset, Hampshire, Derbyshire, Staffs, Devon, Glamorganshire. Ingram, Masters, Tamblyn, Knight, Warner, Bate, Allen, Riggs, Dominey, Duffin

Joy

Joy Report 21 Jul 2010 18:01


Currently logged on as Joy%28AKAMaidMarion

AnninGlos

AnninGlos Report 21 Jul 2010 18:46

Thanks Joy. Mine says Anninglos in Glos. which seems a bit strange to me.

Researching:
Photo spring Researching Somerset, Dorset, Hampshire, Derbyshire, Staffs, Devon, Glamorganshire. Ingram, Masters, Tamblyn, Knight, Warner, Bate, Allen, Riggs, Dominey, Duffin

AnninGlos

AnninGlos Report 21 Jul 2010 22:10

Suppose they all went home at tea time as I didn't hear any more.

Researching:
Photo spring Researching Somerset, Dorset, Hampshire, Derbyshire, Staffs, Devon, Glamorganshire. Ingram, Masters, Tamblyn, Knight, Warner, Bate, Allen, Riggs, Dominey, Duffin

AnninGlos

AnninGlos Report 22 Jul 2010 08:57

This really didn't occur to me but probably should have. I always use a capital for my password and this is how it is when I log on. However an e mail from support gave me the password to use and it has a small letter to start. And that was all the problem was.

Researching:
Photo spring Researching Somerset, Dorset, Hampshire, Derbyshire, Staffs, Devon, Glamorganshire. Ingram, Masters, Tamblyn, Knight, Warner, Bate, Allen, Riggs, Dominey, Duffin

skwirrel

skwirrel Report 22 Jul 2010 09:47

Glad it was a simple thing and is over with now.

Researching:
Ireland, Poland.

AnninGlos

AnninGlos Report 22 Jul 2010 12:33

Just uploaded the gedcom, took a bit of sorting by the two of us. Windows 7 doesn't always do things as youy expect it to. Anyway, thank you to everyone for the help.

Researching:
Photo spring Researching Somerset, Dorset, Hampshire, Derbyshire, Staffs, Devon, Glamorganshire. Ingram, Masters, Tamblyn, Knight, Warner, Bate, Allen, Riggs, Dominey, Duffin

Joy

Joy Report 23 Jul 2010 17:41

So their fault, not yours :-)


Glad it is sorted out :-)