General Chat

Oops. Take it back.

Another e-mail on Tuesday - need to re-order. Followed by a phone call from me explaining the situation. Their reply was ok re -order and it will only take 2 to 3 weeks instead of 3 to 4 weeks because it was our fault.

Phoned the local register office - send details with chq for £9 plus sae and we will send within 3 to 4 days. Wish I had done this in the first place, especially as my son was there last week !! - would probably had it by now.

Well Libby I hope I found the right one ...which I,m sure I did as your daughters name is t5wo names stuck together ( being a bit secret here) and I split the name and then thought NO Libby said its together so I did it again and got what I sent to you .......

I have had this my self but with one from 1850 and when I rang they were very helpful......

Just a thought I did ring my local office 25 miles away when I couldnt find my sons birth certificate and they did them for me without the numbers just the date of birth
Good luck Libby

Well done to GRO.

Its nice to see some good customer service.
It does put your faith back in society.

Teresa:)

At the biginning of this month I ordered a copy of my daughters birth cert. Daughter has started college and needs her birth cert so she can apply for EMA. Estimated delivery was 28th Sep.

I received an e-mail from them today, informing me that they can find no trace of her birth and they have refunded account accordingly. "Strange" I thought because Kemp found it for me on 4th Sep.

I rang the number on e-mail, explained the situation to a lovely, helpful lady who found the registration as quickly as Kemp.

The upshot is that she is putting in a complaint and sending the cert priority, completely free of charge. That is what I call good customer service :))