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Tree not loading

ProfilePosted byOptionsPost Date

Quinsgran

Quinsgran Report 9 Oct 2017 01:12

Hi All
I'm having trouble loading my tree. Is anyone else having the same problem?

Caroline

Caroline Report 9 Oct 2017 03:41

Yep not loading

Greentiedmonster

Greentiedmonster Report 9 Oct 2017 05:44

Still not loading

Quinsgran

Quinsgran Report 9 Oct 2017 06:16

Well I'm glad it's not only me

Michael

Michael Report 9 Oct 2017 08:23

Anyone Know why we cannot contact Genes to find out why tree not loading. Regards Mike

SuffolkVera

SuffolkVera Report 9 Oct 2017 09:15

Welcome to the boards Mike.

You can email support@genesreunited.co.uk with any complaints/queries. They don't always reply very promptly so don't hold your breath

+++DetEcTive+++

+++DetEcTive+++ Report 9 Oct 2017 09:58

Support has acknowledged a poster’s complaints/problem on FB & have passed the info onto IT. In other words, they’ve shouted across to the other side of the room ;-)

Allan

Allan Report 9 Oct 2017 10:25

I can never find their Facebook page :-S

RolloTheRed

RolloTheRed Report 9 Oct 2017 10:37

Tree listing is working ok now, it was def stuck earlier though.

+++DetEcTive+++

+++DetEcTive+++ Report 9 Oct 2017 10:38

They’ve reported the Tree is now loading. Panic over?

grannyfranny

grannyfranny Report 9 Oct 2017 12:43

Mine went down last night, mid action. OK now.

Caroline

Caroline Report 9 Oct 2017 13:00

Yep back....for how long though :-)

Andy

Andy Report 17 Oct 2017 08:14

This is a regular thing now. I never get this problem with Ancestry or the other sites I use. I have 8000 people in my tree and wonder if one day I will try to access it and it will all be gone

Alison

Alison Report 17 Oct 2017 08:36

My tree came back for a while Sunday evening to Monday but again became unavailable yesterday evening. A bigger problem is that even when it’s available, it can’t be exported so no backup has been possible for some months.

Greentiedmonster

Greentiedmonster Report 17 Oct 2017 09:11

Same here - I wonder what the problem is

PatinCyprus

PatinCyprus Report 17 Oct 2017 09:22

Took me ages yesterday to get on GR. Place is falling apart :-(

+++DetEcTive+++

+++DetEcTive+++ Report 17 Oct 2017 11:12

See GRs posting
https://www.genesreunited.co.uk/boards/board/general_chat/thread/1368675

Alison

Alison Report 7 Nov 2017 23:35

Cannot save new data to individuals in Tree or full profile views or add new individuals to Tree this evening. Again.