General Chat

Top tip - using the Genes Reunited community

Welcome to the Genes Reunited community boards!

  • The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
  • You will find a close knit but welcoming group of keen genealogists all prepared to offer advice and help to new members.
  • And it's not all serious business. The boards are often a place to relax and be entertained by all kinds of subjects.
  • The Genes community will go out of their way to help you, so don’t be shy about asking for help.

Quick Search

Single word search

Genes Extras

Genes Reunited subscription bonuses

As a way of saying thank you to our subscribers, we have launched Genes Extras. You'll find exclusive competitions and discounts on family history magazines, days out and much more.

Take me to Genes Extras


  • New posts
  • No new posts
  • Thread closed
  • Stickied, new posts
  • Stickied, no new posts

Tree not loading

ProfilePosted byOptionsPost Date


Quinsgran Report 9 Oct 2017 01:12

Hi All
I'm having trouble loading my tree. Is anyone else having the same problem?


Caroline Report 9 Oct 2017 03:41

Yep not loading


Greentiedmonster Report 9 Oct 2017 05:44

Still not loading


Quinsgran Report 9 Oct 2017 06:16

Well I'm glad it's not only me


Michael Report 9 Oct 2017 08:23

Anyone Know why we cannot contact Genes to find out why tree not loading. Regards Mike


SuffolkVera Report 9 Oct 2017 09:15

Welcome to the boards Mike.

You can email with any complaints/queries. They don't always reply very promptly so don't hold your breath


+++DetEcTive+++ Report 9 Oct 2017 09:58

Support has acknowledged a poster’s complaints/problem on FB & have passed the info onto IT. In other words, they’ve shouted across to the other side of the room ;-)


Allan Report 9 Oct 2017 10:25

I can never find their Facebook page :-S


RolloTheRed Report 9 Oct 2017 10:37

Tree listing is working ok now, it was def stuck earlier though.


+++DetEcTive+++ Report 9 Oct 2017 10:38

They’ve reported the Tree is now loading. Panic over?


grannyfranny Report 9 Oct 2017 12:43

Mine went down last night, mid action. OK now.


Caroline Report 9 Oct 2017 13:00

Yep back....for how long though :-)


Andy Report 17 Oct 2017 08:14

This is a regular thing now. I never get this problem with Ancestry or the other sites I use. I have 8000 people in my tree and wonder if one day I will try to access it and it will all be gone


Alison Report 17 Oct 2017 08:36

My tree came back for a while Sunday evening to Monday but again became unavailable yesterday evening. A bigger problem is that even when it’s available, it can’t be exported so no backup has been possible for some months.


Greentiedmonster Report 17 Oct 2017 09:11

Same here - I wonder what the problem is


PatinCyprus Report 17 Oct 2017 09:22

Took me ages yesterday to get on GR. Place is falling apart :-(


+++DetEcTive+++ Report 17 Oct 2017 11:12

See GRs posting


Alison Report 7 Nov 2017 23:35

Cannot save new data to individuals in Tree or full profile views or add new individuals to Tree this evening. Again.