General Chat

Top tip - using the Genes Reunited community

Welcome to the Genes Reunited community boards!

  • The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
  • You will find a close knit but welcoming group of keen genealogists all prepared to offer advice and help to new members.
  • And it's not all serious business. The boards are often a place to relax and be entertained by all kinds of subjects.
  • The Genes community will go out of their way to help you, so don’t be shy about asking for help.

Quick Search

Single word search

New Military Records

New military records

Was your ancestor a war hero?

View thousands of brand new military records, including Chelsea Pensioner records, Military Nurses, Prisoners of war and much more.

View military records today


  • New posts
  • No new posts
  • Thread closed
  • Stickied, new posts
  • Stickied, no new posts

Notes Not Saving

ProfilePosted byOptionsPost Date


Michael Report 12 Nov 2017 10:40

I have just sent the following email to the support team -

I am having an issue when i add a note to an individuals profile. After adding a note I then go to the save button. After saving any notes I then come out of the profile. When I go back in to that individuals profile my saved notes have not been saved and are not there. Please help, I see this as essential to keeping a full and comprehensive record of my family history. I have just renewed my Platinum membership for a further 12 months and it alway s used to work. Very disappointed. What’s changed ?

Has anyone experienced similar issues ?


+++DetEcTive+++ Report 12 Nov 2017 11:07

Just tried on mine, and it seems fine. The whole site has been a bit flakey for quite some time.

As GR don’t work at the weekend, don’t expect a reply straight away.

Have you thought of also having your tree off line, using a FH programme on your own PC/device? Many of us prefer that and use GR or others as an online backup & research.


RolloTheRed Report 12 Nov 2017 11:42

As with Detective Edit | Save is working fine for me.
If you have loaded a shared tree Edit is disabled.


JemimaFawr Report 12 Nov 2017 11:48

Yes it's saving with me too.

I have had instances in the past where the info recorded on the Tree Member's Profile have not appeared to have been saved. But when I logged in the next time they were there! :-S :-D


RolloTheRed Report 12 Nov 2017 12:13

Good point by JemimaFawr. After "Save" press F5 which will force a page refresh and your updated entries.