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ProfilePosted byOptionsPost Date

+++DetEcTive+++

+++DetEcTive+++ Report 15 Apr 2018 15:55

A number of .co.uk subscribers end up on .com through no action of their own.
That's what some of the complaints on FB have been about.

Researching:
Dormant member as from 20 Sep 2019 . Click on my board name to send a message

LondonBelle

LondonBelle Report 15 Apr 2018 16:11

Andy,

I've just been in touch with Ancestry and they sent me the following link in an email; it worked for me hopefully it will do the same for you.

https://support.ancestry.co.uk/s/article/Managing-Your-Internet-Cache-and-Cookies-US-1460088562626483-2161?name=Managing-Your-Internet-Cache-and-Cookies-US-1460088562626483-2161&fromCase=1

The above is completely different to the Managing Cache & Cookies link that they sent me on the 6th so they have obviously updated it.

They must be having a problem with Firefox because she asked me which Browser I used. When I said Firefox she said have you tried Chrome. I have all my bookmarks on Firefox and didn't really want to change to Chrome on my laptop.



Hope it works :-)

Researching:
Go on, make my day!

'Emma'

'Emma' Report 15 Apr 2018 16:54

I have Firefox also and no problems on Ancestry at all :-)

LondonBelle

LondonBelle Report 15 Apr 2018 17:12

They also asked me whether I was using a laptop or ipad.....the problem was on my laptop.

I would be interested to know whether it was either of these or both, Emma :-)

Researching:
Go on, make my day!

'Emma'

'Emma' Report 15 Apr 2018 18:13

Laptop Belle :-)

LondonBelle

LondonBelle Report 15 Apr 2018 18:50

Trust you to be different, McM ;-) :-D :-D

Researching:
Go on, make my day!

GlasgowLass

GlasgowLass Report 15 Apr 2018 21:03

I've been using Ancestry.uk this morning and it seemed to be working fine.
I made a few updates

When I returned to my tree later in the afternoon, a large amount of updates that i completed in the morning had simply disappeared ?

These were not all ancestry records, but births and marriages that I located elsewhere and added manually.

It's as if the site reset itself back to a few hours earlier ?

Researching:
Brannan/ McGrath/ Kerr/ Jordan/ Finnigan NI and Free State. Devlin/ Lamont / Lamond/ Fyfe/ Pollock/ Johnston/Struthers/ Smith. Scotland. Avi: Hand Fasting or Tying The Knot. Daughters wedding 2016

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