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exporting a gedcom

ProfilePosted byOptionsPost Date

Janette

Janette Report 4 May 2021 20:39

Hi All
please can someone help, I am tryinh to export my tree via gedcome, to put onto a Family tree maker, as a backup copy, but when ever i do it just says exporting and nothing happens, it doesnt email it to me or change the staus to ready, what am i doing wrong please :-D

ArgyllGran

ArgyllGran Report 5 May 2021 12:23

This is a commmon problem.

Email:
support@genesreunited.co.uk

Pre-Covid they answered within 3-5 days, but it may take longer at present.

They sorted it when that happened to me.

RolloTheRed

RolloTheRed Report 5 May 2021 13:01

- check that yr email address reg with GR is what you think it is
- if you are sure about the email address then look for it in the trash or junk folder as many mail clients eg gmail will put it there by default

nb: the exported GEDCOM will have ONLY the text data, no photos, no saved census records etc.