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discussion threads about site problems

ProfilePosted byOptionsPost Date


JaneyCanuck Report 8 Jun 2011 21:36

There is a constant stream of threads on General Chat and Genealogy Chat about problems people are experiencing with the site.

Here's one of today's:

>> Could staff maybe scan the boards a couple of times a day for these things, and put some kind of response in them?

I'm sure it won't stop another one starting the next day ... but maybe more people will see the response and pass it along ...


Lindsey* Report 8 Jun 2011 21:50

I guess because of the varied message boards used that they are unable to open this report the problem

So far I have exhausted UK , AU and NZ that are now riddled with Error messages and have presently crept in under the wire through ZA portal.!


JaneyCanuck Report 8 Jun 2011 22:23

Well, Phil, if you're reading -- I'm not having these problems either. :-D

The very odd error message. No problem accessing any board, no getting logged out, etc. All through

Is it being foreign? My browser?



TootyFruity Report 8 Jun 2011 22:32

If GR staff are scanning the boards then they won't be concentrating on fixing the problems.

I would prefer a message to be stickied at the top of each board, please access the site via za portal because this one seems to work best whilst we work on fixing the other portals.


TootyFruity Report 8 Jun 2011 22:50

Ice Ice Baby I had problems with where I was getting logged out when changing boards, not being able to access all boards and having to log in after I had navigated away from the site.

I am now using za with no problems


TootyFruity Report 8 Jun 2011 23:08

Ice Ice Baby the problem is intermittent and doesn't seem to affect everyone, a bit like the in box problem at new year. I had no problems others did


JaneyCanuck Report 8 Jun 2011 23:17

I only say "well that never happens to me" in jest.

I know it happens to other people, and quite a lot of other people at that.

I know when I couldn't access my inbox for nearly a year without reloading a half dozen times every time I tried to read a PM, and I got nonsense replies from GR about what browser was I using, I wasn't interested in hearing now somebody else didn't have any problems!

There are problems with the site, major problems in accessing it, that a lot of people are experiencing.

Me, I just get tired of having every single one of 'em start a new thread about it ...



Alistair Report 5 Jun 2013 16:24

Why is the site not responding to change & new information on relations.All additional info added but will no change to family tree


Rambling Report 5 Jun 2013 16:27

Alistair, as this is an old thread and the site problems you are having may not be the same ones as in 2011, it might be better to either post a new thread or contact GR and tell them what problems you are having?


Renes Report 5 Jun 2013 20:12

That gave me a shock .....

Seeing Janey posting in June ........ Then I saw 2011 ......

thought she returned, in full armour, to save us from the TROLL

I miss her .........


MarieCeleste Report 5 Jun 2013 22:07

Yes, I got quite a turn too Renes!

Would love to see her back on here ....


Potty Report 17 Jun 2013 14:56

Make that three of us being shocked and missing Janey!


SylviaInCanada Report 17 Jun 2013 18:53

and I'm number 4!!


Maureen Report 13 Apr 2014 12:41

I have a error message ever since they changed the format of the tree and it is that long ago I can not remember, I am also not getting my hot matches, my tree has been losing ancestors and when I contact them they say they are dealing with it, it is a technical error.
Do they have any technicians at genes because I feel they must not because I have been waiting for a answer to my problems for at least two months on loss of ancestors
If it had taken that long to find the answer when I was working I would have been sacked. :-( :-( :-(

Community Manager

Community Manager Advisor Report 28 Apr 2014 14:55

Hi Maureen,

Have you emailed [email protected] ?

If you would like to PM me the details I will be able to follow up.




Christine Report 30 Oct 2015 14:58

I also am unable to access files that I have paid for, tried e mil - no reply- phoning- number on site note recognised. sent another email to support manager. Has been like this for almost a week (I think) Lets hope this gets me some response.

:-| :-|


+++DetEcTive+++ Report 2 Nov 2015 13:24

Did you purchase credits? Records bought with them have a limited shelf life. The same applies if you had a Platinum membership but downgraded to Standard.

Support, to which you sent the email, has been conspicuous by their absence. Even if they did ask the Technical people about a system error, the IT people may well have been pulled off GR to help with FMP 1939 Register release.