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The British Newspaper Archive

British Newspaper Archive

Read about historical events at the time they were happening. Perhaps you'll discover your ancestor in their local newspaper?

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ProfilePosted byOptionsPost Date


Cynthia Report 15 Apr 2013 13:56

I sent a complaint in this morning re slowness of site and error messages etc., and have just received this reply:

Dear Cynthia

Thank you for taking the time to report this problem.

Our technical team are aware of the specific problem that you reported and we will be implementing a solution as soon as is possible.

Your patience while we work to resolve this is much appreciated.

Kind Regards,

Genes Reunited Support Team

Hope they speed things up!!! :-D


wisechild Report 15 Apr 2013 14:22

Have given up now.
Can access everything except Ancestors pages 1&2. · onwards, no problem.
!&2 are timed out before they download completely, so the page comes up, but with no text on the threads & before the text appears, the whole thing times out.
Been trying for almost an hour now & it´s a regular but intermittent fault. It was working perfectly at 8 am. :-( :-( :-( :-(


InspectorGreenPen Report 15 Apr 2013 18:22

This morning:-

Inbox - took three attempts
Sent Messages - took five attempts
Surname Summary - gave up trying to move to next page
Posting messages getting slower but does get there, just

Overall, a marked deterioration since last week.


~`*`Jude`*`~ Report 15 Apr 2013 18:47

Shame the GR team can't tell all of us that on this thread??

jude :-|


Bobtanian Report 16 Apr 2013 13:52

I find that because I use the quizzes board a lot,thats where I have most trouble either making a post or opening a thread

IF I see that the bars at the bottom of the page are appearing to be slow, opening my favourites and selecting say the chat responds quite quickly. and then looking at the thread I posted reply is there.......

also instead of hitting the back button as GR suggest I goto favourites and hit the appropriate button there, the thread will open


JoyDean Report 17 Apr 2013 09:20

Thank you, Cynthia.


We have been told

"Our technical team are aware of the specific problem that you reported and we will be implementing a solution as soon as is possible.

Your patience while we work to resolve this is much appreciated."

at least since Glitter Baby's thread about error messages, which was posted 18 months ago:


InspectorGreenPen Report 18 Apr 2013 20:44

It would seem that on accessing this page alone causes the following scripts to be run:



wisechild Report 19 Apr 2013 07:31

I´ve never been able to work that out either.
It takes longer to run through all those than it does to read the thread when it finally appears.


InspectorGreenPen Report 19 Apr 2013 10:38

Most seem to be connected to adverts or activity tracking. Surely it can't be helping performance?


JoyDean Report 19 Apr 2013 13:13