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Cannot contact Genes Reunited

ProfilePosted byOptionsPost Date


Stuart Report 10 Nov 2013 19:14

OK, I give up! Have been staring at the 'contact us' screen for ages and I don't see where or how to get support. (mind you some years ago when I tried I never got a reply anyway despite several reminders - gedcom file is still produced with errors and I had to write a macro which fixes the file)

My problem now is that for quite some time whenever I update details when using the tree (yes I do press save, been using the site for years) they do not save. If I go to 'full profile' they appear there, but if I forget and later go back to the same record and save a further update, then the original updates get lost.

To be honest I think this is really my last year with this site anyway - I find the searching far more un-intuitive than it has ever been, and often get confused. Hot matches don't seem to work as well as they did either. Pity really, used to love GR.

Not being able to find out how to contact support is probably the last straw. No doubt it is there somewhere, but frankly why should it be that hard to find?

Oh, and one final moan. I pay a lot to use this service and don't see why I should be pestered by bike ads just because I looked at a bike shop on line.


SylviaInCanada Report 10 Nov 2013 20:47


IF you want to contact GR through the site ............. some young bright spark decided to make it difficult a few months ago!

Go to Help

scroll all the way down until you see FEEDBACK (on the elft side of your screen)

Click on Feedback

Click again on Feedback in the drop down box

You will then see .................


If you have a suggestion that is not mentioned above and would like to let us know or if you would like to give us your feedback on the site please send us an email by clicking here

click on "clicking here"

OR ................... the method I use, and have used for several years, as I usually get a response :-D

use your email ...............

good luck!


Stuart Report 10 Nov 2013 21:35

Thank you very much; I now realise I am far from the first person to raise this so I will be FASCINATED to discover their explanation.


nameslessone Report 12 Nov 2013 14:39

See Estelle's comment -

doesn't really help!


LadyScozz Report 11 Feb 2014 09:25

Wait until you get an Error Message.......

There's a direct link on that!