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ProfilePosted byOptionsPost Date


Carole Report 16 Sep 2014 00:58

After being in Genes for many years I find outrageous the system you have now of buying for any new information. I for one will not be renewing my membership.


Carol Report 16 Sep 2014 12:01

YES, I have been a premium member since 2003 and found the same, I was told that covers everything BUT NO IT DOES NOT this is very unfair as it is expensive enough, I too will be thinking of changing when my next membership is due, good sight but getting to expensive for a pensioner and widow.

Thanks Carole, you reminded me.


Carol Report 16 Sep 2014 12:14

Would also like to add my father's name was Albert, G/R have it down as Alfred I have reported this three times over the last three years and was told each time they will change it, BUT IT STILL HAS NOT BEEN CHANGED.

I wonder how many other people this has happened to and they end up not being able to find anyone.

Another reason for me to change.


DazedConfused Report 16 Sep 2014 13:22

GR cannot change any records as they do not own them

They use records from their sister site Findymypast and others

But they have never transcribed any of their own records.

That is why your fathers name has never been amended.

And when considering change, where might you consider changing to

FindmyPast - has been riddled with problems since an overhaul some months ago. Has gone from one of the most user friendly sites to the least.

Ancestry - Good but expensive

The Geneologist - cannot comment as I have never tried.


SylviaInCanada Report 16 Sep 2014 19:46

I agree with DC ..................

GR do not "own" any records ........ they are allowed to use them by FMP which did the transcribing.

It is after all possible that your father's name is wrong on the original record ........... have you ever checked the image, or checked another site to see if they have the correct or incorrect version?

have you checked the site most of us for bmds, if that is the record you are referring to .........

if in a tree ................ then you have to contact the tree owner, not GR

If in a census ................ then you need to contact FMP, but only after checking that darn image!

If it wrong in the image ............ there is not much you can do, except attach Alternate Information or a Post'it to the record so that others will realise.

I have never subscribed to a higher level than Standard on GR .................... they did not have the records when I joined in early 2004, so I joined ancestry in addition to GR

I did not need the records on here by the time they provided access in 2007.

I understand that the extra charges are for records which are not covered by any previous deals that GR may have made with other sites, and that they themselves have to pay extra for them

Is it unfair to pass that extra coat on to members???

I have no idea ................

I do agree that they should be open

................ I much prefer ancestry, and get all that I need from that site.

BTW ................ posting on this Board will get you little action

If you really want to complain ................................

send an email to

[email protected]


jax Report 17 Sep 2014 11:40

I don't think you could have been a premium member since 2003 unless you are talking about Ancestry Carol

Now you could of taken up FMP offer recently which was £49.75 which included everything and more......Except no community boards or sharing of trees.... Too good of an offer to turn down.....renewed end of August expires October 2015

Yes FMP was a tad difficult at first when they made the changes, but they have been working on improving it since.... I for one do not have a problem with it


Carol Report 17 Sep 2014 13:28

Dear all, thanks for your reply, I have checked all orginal records and my fathers name is correct as I have all the original certificates and cencus from the National arcives in kew.

I am down as a platnium not premium (my mistake sorry for spelling )member and pay nearly £70 puund every 6 moinths that comes out of my account.

I am not with any other site, I was with FMP before joining G/R, could this be a typing error as we all make mistakes, or are they photo copied on to the site.

Thanks again



Carol Report 17 Sep 2014 13:32

I did emailed support and telephoned, and was told they would look into it and get it changed, but I had no reply or call back to tell me what I have been told now.


Carol Report 17 Sep 2014 13:40




Carol Report 17 Sep 2014 13:41

You have been billed £39.96 GBP for a 6 month Platinum membership.


jax Report 17 Sep 2014 13:46

Have you looked at the index (image) if it says Alfred then there is nothing GR or FMP can do about it as all other sites will be the same as well

have you checked it out on freebmd?


jax Report 17 Sep 2014 13:54

It does tell you what you get for your money

Unlimited access to the whole site

Take your search further by exploring our databases of historical records. Platinum subscription offers the same features as our Standard option, as well as unlimited access to:All census recordsAll birth, marriage and death recordsWW1 and WW2 death recordsPlatinum subscribers can also choose to add other niche record sets (such as Parish records) to their subscription.
12 month plan £6.67 per month*
1 month plan £19.95 per month*
Save £159.36 a year compared to the 1 month plan

* Prices above expressed monthly.
Actual payment will be taken in one lump
sum for full value of membership.
Membership Features Platinum
View trees of over 13 million Genes Reunited members yes yes
Contact members who share your ancestors to discover your family history yes yes
Join the Genes Reunited community to ask for genealogy tips and advice yes yes
Victorian Census Records from 1841-1901 (England, Wales and Scotland) yes
Birth Marriage and Deaths from 1837-2004 (England and Wales) yes
The complete 1911 census for England and Wales – See your ancestor's own handwriting! yes


Carol Report 17 Sep 2014 17:17

Sorry Jax, I am a platinum member,but as a pensioner of 66 can't afford to do it in one lump sum that is why I do it for 6 months, but thanks.

I have my family tree and have been resurching for years now and have all the cenus records from The National Arcives in Kew as they are not far from where I live,
I have never had the Standard member ship.

Yes I have looked ay the index image and have all the certificates that shows my fathers name as Albert Ernest Wiggins which is correct and on his birth certificate, but G/R show it as Alfred on a marrage, I have my parents marrige certficate thet clearly shows Albert Ernest Wiggings 17th Octber 1942 I lived at home till the day I got married in 1970.


SylviaInCanada Report 17 Sep 2014 17:42


what we are trying to say is that a modern-day transcriber has transcribed the information on those censuses AND all bmds into the index that you find on FMP and ancestry

Transcribers of all records have to put down what THEY see NOT what they imagine or know it should be.

So ............... if the transcriber "sees" Alfred instead of Albert that is what is put on the index.

BUT as GR does not transcribe its own records, but accesses the ones paid for by FMP .................. then you have 2 options

1. Contact GR, and then wait for them to send the information over to FMP and get the wrong information noted. THEN wait again for GR to get access to the "amended" records

2. Send the information to FMP ................... which I think means joining that site.

But also, as we said, some sites do not change the index ............. they add the corrected version to the index

But, really Alfred for Albert is rather minor ................. most people would recognise that they were the same people.

One of my husband's ancestors had a much worse transcribing than that in one census ......................................... due of course to bad handwriting

Try finding Hayhurst when it has been transcribed as Porst :-D

Regarding your membership level ......................

If you have been a member since 2003, you would have initially been a Free member as that is how GR began

Standard Membership began in late 2003 / early 2004, and cost £5 at first, rising slowly to about £7.95 by 2007, when GR was sold by the people who started it

Gold membership was started in about 2008 ....... or when records were first added to the site

Platinum membership began about 2009/2010

Gold membership was dropped last year or the year before.

In her post, Jax was trying to show you that GR does indeed tell you what you get for your Platinum membership. It's very hard to read because it all runs together, so I have copied it again, and spread it out for you. It is very clear that some things are extra .........................

"Platinum subscription offers the same features as our Standard option, as well as unlimited access to:
.......... All census records
.......... All birth, marriage and death records
.......... WW1 and WW2 death records

Platinum subscribers can ALSO CHOOSE to ADD other niche record sets (such as Parish records) to their subscription."

That last sentence means that you have to pay extra to get them


jax Report 17 Sep 2014 17:48

I was only showing what you get the price is irrelivent.

If you have been a member since 2003 you must have had a standard membership as Genes didnt hold any records back then.

I started using this site in 2010 as a gold member as the platinum was'nt around then.

Is this the marriage....index says Alfred E it is not Genes or FMP's fault

England & Wales marriages 1837-2008 Transcription
Print transcription View image Attach to tree
First name(s) ALFRED E
Last name WIGGINS
Marriage quarter 4
Marriage year 1942
Registration month -
MarriageFinder™ ALFRED E WIGGINS married
Spouse's last name BUCHAN
District number -
County London
Country England
Volume 1A
Page 503
Record set England & Wales marriages 1837-2008
Category Birth, Marriage, Death & Parish Records
Record collection Marriages & divorces
Collections from Great Britain

© brightsolid online publishing ltd

Taken from freebmd.... Would imagine ancestry is the same

Marriages Dec 1942 (>99%)
Buchan Grace K Wiggins Hammersmith 1a 503

Wiggins Alfred E Buchan Hammersmith 1a 503

Name: Alfred E Wiggins
Spouse Surname: Buchan
Date of Registration: Oct-Nov-Dec 1942
Registration district: Hammersmith
Inferred County: London
Volume Number: 1a
Page Number: 503
Find Spouse: Find Spouse

So yes they are all the same


SylviaInCanada Report 17 Sep 2014 18:00

and it is the same on the site that most of us use for bmds ........ because it is free :-)

Marriages Dec 1942 (>99%)
Buchan Grace K Wiggins Hammersmith 1a 503
Wiggins Alfred E Buchan Hammersmith 1a 503

I looked at the image of the page from GRO .................. and it is most definitely ALFRED on there


SylviaInCanada Report 17 Sep 2014 18:07

yep ..........

it's the same on ancestry

Name: Alfred E Wiggins
Spouse Surname: Buchan
Date of Registration: Oct-Nov-Dec 1942
Registration district: Hammersmith
Inferred County: London
Volume Number: 1a
Page Number: 503
Find Spouse: Find Spouse

which of course is not surprising as both freebmd and ancestry used the original GRO Index to make their transcriptions.

That means that the GRO Index, once held at Kew, is the source of Alfred

and THAT cannot be changed


jax Report 17 Sep 2014 18:26

Snap Sylvia :-D


SylviaInCanada Report 17 Sep 2014 19:24

:-D :-D


Carol Report 18 Sep 2014 12:59


Yes my mother was Grace Kathleen Buchan they married on the 17th October 1942.

On the certificate I have ENTRY OF MARRIAGE ACTS 1811 TO 1939 is entry no. 227 registration district HAMMERSMITH REGISTER OFFICE my father was 45 my mother was 28.

My father was45 is clearly Albert Ernest Wiggins a railway wagon builder of 38 Redmore Road Hammersmith W6.
((divorced from Ellen Rebecca Wiggins formally Beadon (spinster) from who he obtained a divorce.



His father was Frank Edward Wiggins (deceased).bus driver.

My mother was Grace Kathleen Buchan 28 years spinster valve assembly electrical works of 54 Carthew Road Hammersmith W6 her father was John Henry David Buchan (deceased) electrical storekeeper.