Help Centre - Frequently Asked Questions
Search
Search Results
- I have a new email address - how do I update my membership?
- How do I change the card I pay with?
- Will I be charged if I try to view a record again?
- I want to change my subscription
- How do I edit details already in my tree?
- How do I change my root person/tree owner?
- Why has my renewal payment failed?
- How do I make the text bigger or smaller on my screen?
- How do I change the parents of someone in my tree?
- How can I pay?
- How much does it cost?
- What subscriptions do you offer?
- Will I Be Charged Anything For The Free Trial?
- I have multiple registrations with my email address, do I need to do anything?
- Building your Family Tree
If none of the above FAQs answer your question, please submit your query to our dedicated support team.
I want to change my subscription
If you decide you want to go to a different subscription package you can only do this when the term of the current package ends. First of all, please make sure that you haven't opted in for continuous membership. You can check this by going to the Account area of the site and clicking on the 'Subscription Details' link on the left hand side of the page. Select the 'Auto Renew Off' option and save the changes. When the term of your current subscription ends you will see the option to renew at the top of the page. When you click on this you can select a different subscription package.
Electoral Roll records
Looking for living relatives?
Search our UK Electoral Rolls (2002-2013) and find your living relatives today.
The British Newspaper Archive
Read about historical events at the time they were happening. Perhaps you'll discover your ancestor in their local newspaper?
New Military Records
Was your ancestor a war hero?
View thousands of new military records including Chelsea Pensioner records, Military Nurses, Prisoners of war and much more.
Gift subscriptions
Do you know someone interested in discovering their family history?
You can now buy a gift subscription to Genes Reunited so they can research their family tree.