Help Centre - Frequently Asked Questions
Frequently asked questions - search for an answer
Please either select a FAQ from the menu below or enter a search term and click 'search'.
If you cannot find an answer to your question you will be able to contact our dedicated support team who will be able to answer all your questions
The Support Team's working hours are Monday to Friday 8am - 6pm and we will answer all emails within 2 - 3 days.
The Genes Reunited Team
Download our eBook
Whether you're new to family history or you've been researching your tree for some time, download our free eBook for hint and tips on how to get the best out of Genes Reunited.
Trace your living relatives
Whether you want to trace living relatives, plan a reunion or find out how to use Genes Reunited to find family links, download our guide for more information.
Build your family tree
You can build your family tree for free so be sure to add as many names as you can. Contact other members who have added the same names as you and watch your tree grow.
As a way of saying thank you to our subscribers, we have launched Genes Extras. You'll find exclusive competitions and discounts on family history magazines, days out and much more.