Help Centre - Frequently Asked Questions
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- I have a new email address - how do I update my membership?
- How do I change the card I pay with?
- Will I be charged if I try to view a record again?
- I want to change my subscription
- How do I edit details already in my tree?
- How do I change my root person/tree owner?
- Why has my renewal payment failed?
- How do I make the text bigger or smaller on my screen?
- How do I change the parents of someone in my tree?
- How can I pay?
- How much does it cost?
- What subscriptions do you offer?
- Will I Be Charged Anything For The Free Trial?
- I have multiple registrations with my email address, do I need to do anything?
- Building your Family Tree
If none of the above FAQs answer your question, please submit your query to our dedicated support team.
Will I Be Charged Anything For The Free Trial?
When you register for a free trial, you enter your card details so that your first monthly payment of £19.95 will be taken when the free trial ends, 14 days later.
You can unsubscribe from this first payment or any other monthly payments at any time via the Account area.
To cancel the auto renewal, click here to go to the ‘Subscription Details’ link.
Please select the 'Auto Renew Off' option and remember to save the changes. This will ensure that no payments are taken from your card once the trial expires unless you choose to continue with this.
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