Help Centre - Frequently Asked Questions
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- I have a new email address - how do I update my membership?
- How do I change the card I pay with?
- Will I be charged if I try to view a record again?
- I want to change my subscription
- How do I edit details already in my tree?
- How do I change my root person/tree owner?
- Why has my renewal payment failed?
- How do I make the text bigger or smaller on my screen?
- How do I change the parents of someone in my tree?
- How can I pay?
- How much does it cost?
- What subscriptions do you offer?
- Will I Be Charged Anything For The Free Trial?
- I have multiple registrations with my email address, do I need to do anything?
- Building your Family Tree
If none of the above FAQs answer your question, please submit your query to our dedicated support team.
I have a new email address - how do I update my membership?
First of all, login to Genes Reunited with your old email address and password, then go to the My Account page. In the panel on the left hand side of the page you’ll see different options where you can update your email address, password, change the type of subscription you have and choose which emails you receive from us.
If you have forgotten your email address or your password, please contact the Customer Support Team with your full name (please include your maiden name if applicable) and the year and place of birth so that we can provide you with the email address you registered with and a link to reset your password.
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