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Oh my Lord, lost all comments and detail from tree

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ProfilePosted byOptionsPost Date

LadyKira

LadyKira Report 20 Jan 2012 21:22

From GR facebook

We experienced problems with the new version of the tree earlier on this evening that affected the main site. We have had to revert back to the 'old tree' so everyone can continue to do their family history over the weekend. We will release the new tree early next week. Thanks for your feedback to date with the tree.

Rambling

Rambling Report 20 Jan 2012 20:46

well now I have the old tree back on both IE and chrome :-(

and seeing the two , one after the other I liked the new one better.

LadyKira

LadyKira Report 20 Jan 2012 20:41

Still doing the downloading thing as of early this afternoon so still no access.

My membership is due for renewal in February........... :-|

lilybids

lilybids Report 20 Jan 2012 19:36

Thanks Rose

Rambling

Rambling Report 20 Jan 2012 19:23

"Genes Reunited "We know the tree isn't working at the moment - we are working on restoring the connection. Please bear with us. Thank you."

Joseph

Joseph Report 20 Jan 2012 19:21

Can't get my tree.

Message :-

"Unable to connect
Firefox can't establish a connection to the server at tree.genesreunited.co.uk."

EDIT - It's OK now

kay

kay Report 20 Jan 2012 19:17

Whats going on,Im getting an error message.

lilybids

lilybids Report 20 Jan 2012 17:59

Help can't get into tree at all :-(

Sally

Sally Report 20 Jan 2012 16:27

I added 2 partners to one person...........the first wife now shows as not only being married to Thomas but also to his brother Edward..........now when I click on Edward he is showing as being married to Thomas as well.............I am giving up and if this is not sorted out soon will certainly not be renewing my membership.

Sally

Sally Report 20 Jan 2012 16:27

I added 2 partners to one person...........the first wife now shows as not only being married to Thomas but also to his brother Edward..........now when I click on Edward he is showing as being married to Thomas as well.............I am giving up and if this is not sorted out soon will certainly not be renewing my membership.

LadyKira

LadyKira Report 20 Jan 2012 14:11

Well my guy that I deleted this morning has reappeared in triplicate.

Deleted two of them and clicked on the third to check what I was left with. It now says downloading relation again.

It did that last night, After 3 hours of waiting for it to down load whatever it wanted to I abandoned it.

So much for me having 2 days of work to work on my family tree.

JerryH

JerryH Report 20 Jan 2012 13:59

I just tried adding some new people to my Chart.
Using Firefox rather than my prefferred IE8

This is what I have discovered:

I added the individual OK but then wanted to add additional details such as birthplace and Middle Name so clicked on the Right Tab to bring up the details.
BIG MISTAKE
I got rubbish and ended up with 3 versions in trying to edit out the errors.

What I have found is that you need to go through Edit, Edit More Details to make the changes.
I did try sending feedback from the tree but that failed so have sent a message to Support..

Looks like we are stuck with it whether we like it or not.

I just hope they can get the problems sorted out quickly.
.

LollyWithSprinklez

LollyWithSprinklez Report 20 Jan 2012 12:44

Still hating it !!!!!

Far too fiddly :-P

Rambling

Rambling Report 20 Jan 2012 11:33

If it helps anyone to know, there are still problems with IE, I tried to add a photo last night and names just to test using IE, they do show but only when I use google chrome.

MEgirl

MEgirl Report 20 Jan 2012 11:28

Details missing from my tree that were there before. I have sent feedback, everytime I add something to my grandmother's details and save, they end up in mine :-| :-|

Cynthia

Cynthia Report 20 Jan 2012 11:25

Some helpful guidelines have now appeared (would have been better earlier methinks)......on


Announcements and on the Home page under Activity Alert.


Cx

LadyKira

LadyKira Report 20 Jan 2012 10:04

I am still trying to add one person to my tree,
Yesterday the same person ended up being duplicated several times over.
Sometimes attached just to the mother or just the father and then looped into being married to the mother,
Just managed to delete them and and them again.
First thing I notice when I add the partner is that auto fill has given him his wife's middle name,
Then it has added her place of birth.
If that is not spotted it will lead to all sorts of errors.
When I have added his details and saved it I come out and his wife and has disappeared. I can only see him on his own.
Fiddle around a bit then find him apparently married to me!!!!
Deleted again. :-|

LadyKira

LadyKira Report 19 Jan 2012 22:34

This is ridiculous. I had found a new marriage. Start yo ad the children to the happy couple. Add son 1 and mark him as the son od Robert and Eliza. He comes up as son of Robert only but his grandmohers maiden name and census results belonging to his mother some 20 years before his birth are addded. I did not add them to him.
I come out of his details and find a duplicate child added to both parents so delete the first one and amend the notes. Add new census record to the child and find another duplicate created Try to come out and now there are 2 duplicates added just to the father and it is trying to download something and has been frozen 10 minutes.
Arrrgh.
:-| :-| :-| :-| :-|

Rambling

Rambling Report 19 Jan 2012 21:09

My tree is now opening on IE ok and have just added some details which have gone in and saved :-)

Cynthia

Cynthia Report 19 Jan 2012 20:59

I have to smile. Someone has just nudged this old thread up........look at the date......



http://www.genesreunited.co.uk/boards.page/board/genealogy_chat/thread/1135596



Talk about history repeating itself........lol..... :-D