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Top tip - using the Genes Reunited community

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ProfilePosted byOptionsPost Date

ArgyllGran

ArgyllGran Report 17 Apr 2015 11:12

Reply from GR today:


I am truly sorry for the length of time it is taking for our technical team to look into this problem.

At this stage, I am unable to say how long it is likely to be before we receive a response from our technical team, but please be assured that they are working through all the queries they have as quickly as possible.

Please accept our sincere apologies for the inconvenience this causes, and we thank you for your continued patience.

With kind regards,

Liam Kelly
Genes Reunited Support Team

Researching:
Old genealogists never die.....they just lose their census.

GlitterBaby

GlitterBaby Report 17 Apr 2015 13:10

Usually type of reply that tells you absolutely nothing

Researching:
PLEASE DO NOT: send me information concerning your thread on the board as it should be posted on your request where all members can see it. PLEASE DO NOT: ask me for help with lookups as they should be placed on the boards to get the best possible result. PLEASE DO NOT: open your tree just because I have posted information on your thread as I will not be related. THANK YOU. Researching Carter, Cass and Walker in England. Researching Caven, McKill, Sutherland and Will in Scotland.

Paul

Paul Report 7 Jun 2016 19:32

I have never been able to get the advanced search to work.What is the point of a genealogy website when the most useful feature does not work?

Rambling

Rambling Report 7 Jun 2016 19:40

Paul , it hasn't worked for years, and my recent query on it ( included in an email on other problems) was ignored. It won't be fixed, the only way is to use google.

Researching:

Inky1

Inky1 Report 8 Jun 2016 10:26

Paul,

Further to RR’s comment, herewith a related thread:-

http://www.genesreunited.co.uk/boards/board/genealogy_chat/thread/1351786

RR posted there, and my post shows messages to/from the Community Manager.

Nothing will ever happen..................

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