Genealogy Chat

Obviously not reading the boards let alone this thread as no apology from CM for their incorrect naming of a member on their reply dated 15th May 2015

Still no questions really getting answered

I think your last reply was meant for me, not Joy, Alison.

Many thanks - that will be good.

Morning Joy

The quick search and more importantly I think, the order for these ?

I can see that Shelley responded in February but I can't see if she actually said she would make the suggestion and I can't find that in the suggestions round up I am afraid in February but I will add that in my next one.

Regards

Alison

Thank you. The one about packages goes back to 14 Mar 2013 http://www.genesreunited.co.uk/boards/board/general_chat/thread/1321332
Frankly, what was the point of
"You are the people who know the site best, so we would love to hear your suggestions. Please add them to this thread." ?

Oops - you must have been typing while I was putting my last two posts on this thread, Alison.

Please don't overlook them - thank you!

Good morning Joy

I saw two of these recently - must admit I missed that third post but I have had a look at that now.

So for the first one re sent messages? I have checked and it has been reported to the relevant team. I will look into this again today and try and get an update on this for you asap.

The second post re packages ? I know that this is being discussed and it is something close to my own heart if I am honest as it is something that needs to be resolved. Again, as soon as I have an update or news, I will let everyone know.

With regards to your third query and the threads, I can see this was posted originally quite some time ago ? Let me check for you that it is still on the radar, and if it isn't, I shall flag it up again.

Thanks Joy

Regards

Alison

Also, a related suggestion already made some time ago - no, it's stronger than that - it's a request:

Please can the "Quick Search" results be made to show up in chronological order?

See last five posts on page 12 of this thread:
http://www.genesreunited.co.uk/boards/board/suggestions/thread/1308919?page=11

I agree with that, Gritty!

Alison, if you haven't already done so, please read these threads (and I'm sure there are others on the same subject, but I can't find them because Advanced Search doesn't work):

http://www.genesreunited.co.uk/boards/board/genealogy_chat/thread/1351786

http://www.genesreunited.co.uk/boards/board/genealogy_chat/thread/1350086

Can you find out how the technical team is getting on with investigating this, and give them a forceful nudge, please?

Wouldn't it be better to have an Advanced Search that worked, than have guidance on how to use it :-S

Just a thought :-)

There's a new Suggestions Board Round-up :-D

----
Community Manager Advisor Report 12 May 2015 13:04

12th May 2015 Round Up for both April / May

* The FT used to be a lovely blue background, after a while it was changed to boring white. Preference is to choose personal background colour.

- I can see something similar was raised previously but this was for general background. As this specific to FT, it has been raised again as a possible inclusion for future..

* Get rid of 'marked as answered'

- This has been raised previously I can see but as recently re posted and as it seems to be a popular suggestion, we can certainly look into this again.

* Many folk are not familiar with the 'search term construction' requirements for searches within databases. It would be very helpful if genes had some form of guidance box when a member clicks through to Advance Search. (eg use of brackets, quotes, AND, OR, etc.)

- Good idea and very useful – thank you for the suggestion.

----------

Alison, please would you look at

http://www.genesreunited.co.uk/boards/board/suggestions/thread/1323175

http://www.genesreunited.co.uk/boards/board/suggestions/thread/1350697

http://www.genesreunited.co.uk/boards/board/suggestions/thread/1271110

Cor Blimey! Alison has picked up on my suggestion that those of you who repost from FB should get subs extensions.

Alison - if only Genes would keep it's paying members to update themselves as has been repeatedly suggested over the years then Genes would not need to look into the idea.

It should NOT be up to some members to update other members. This should be undertaken by Genes.

Dare one hope that something will actually be done about it?

So many times in the past the response has been the trite...........'we'll look into it'.

And NOTHING has been done

I didn't know there was a new Community Manager; that's why I put the "?".

Jacqueline

That is in fact one of the suggestions I have again raised today as I could see scrolling back and forth how often it did come up so thank you for flagging up again and it has been put back as a 'new' suggestion again

Alison

The boards don't need meddling with.

The only significant problem with the boards is the utterly ridiculous 'marked as answered' which members have been complaining about for ages.

Good afternoon

I am trying to get some responses and as and when I do, I shall post those.

Regards

Alison

At long last.

Nice to meet you but a bit late in the day.

So will any questions on this thread get answered?

Good afternoon everyone

Please let me be clear - the community is terribly important to all Genes staff and we have always known how important it is to our members.

It is because of this primarily that we are actively looking at ways in which we can improve the boards where we can.

I realise I have had a ropey start and I wholeheartedly apologise and I take full responsibility for that. I was too busy looking at how we can improve some of the boards, messages etc including some of the older suggestions and we are looking at those

Unlike some larger companies, we are able to offer a personal service to our customers and that is important to us however because we are smaller company, staff do have to undertake other roles within the group.

This does not deter in anyway however from the role of CM and nor should it.

I have picked up on some of your previous queries from this thread such as the rewards and I am currently trying to find out about these for you.

Please bear with me - I do hope to have some replies for soon.

Regards

Alison

Okay so who has sent my post on 16th April for review ?