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  • The Genes community will go out of their way to help you, so don’t be shy about asking for help.

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ProfilePosted byOptionsPost Date


HeyJudeB4Beatles Report 12 Jul 2011 12:11

Apparently when the problems started and when launching tree you got the essential maintenance message it remembers that error until you refresh. As I say it worked for me

But I never had a problem with boards or messages just launching my tree



GoldenGirl1 Report 12 Jul 2011 12:07

Hi Jude,

I could view my tree but not message inbox and my threads,
never thought of F5 to refresh, thanks any way Jude.

Emma x


HeyJudeB4Beatles Report 12 Jul 2011 11:14

Ann, Emma,

Have you tried using the F5 to refresh? It worked for me and I haven't had a problem since.

Alternatively, if you go to mini-tree home page and click to edit it will open your tree



GoldenGirl1 Report 12 Jul 2011 11:11

Ann I have given up and use google chrome to connect.

Emma x

Get everything through it on GR


Ann Report 12 Jul 2011 09:23

deaply frustrated as unable to open my family tree. No reply from the GR support team either.



HeyJudeB4Beatles Report 30 Jun 2011 20:32

Joanne, The matches you had were all ones you had discarded previously I think...and now they've sorted it they have become discarded again.

I had my first hot match email on Tuesday

All, the simple instruction to F5 because otherwise GR remembers the "essential site maintenance" works...still not the same colours as IE8...



Joanne Report 29 Jun 2011 07:32

I sent GR a message as when I clicked on hot matches they would'nt open,I could'nt send them a message the traditional way and can't open contacts updates. Have still not heard from them,hot matches have now "disappeared: and I have'nt had any matches for quite a while .



HH Report 28 Jun 2011 19:49

Can anyone tell me why i attached a copy of a travel record whilst the site was free but now i cant view it, thanks


HH Report 28 Jun 2011 19:48

Can anyone tell me why i attached a copy of a travel record whilst the site was free but now i cant view it, thanks


HH Report 28 Jun 2011 19:48

Can anyone tell me why i attached a copy of a travel record whilst the site was free but now i cant view it, thanks


AuntySherlock Report 28 Jun 2011 13:09

I run in compatability view however when I select the 'display all websites in compatabilty view" option under the CV check box, gmail chucks a hissy fit says it works better without it. I am on IE8.


cric Report 28 Jun 2011 12:17


'Also if you are using IE9 you may have to click on the compatibility view icon (broken rectangle) at the top of the page.'

This is probably the most useful bit of information that has been written about IE9. Why couldn't GR have said so is beyond me


AuntySherlock Report 28 Jun 2011 09:30

Check your hot matches. Mine appear to be fixed. They are all discarded which is what I wanted, and I can now look at the discarded ones and open them to view.


KenSE Report 28 Jun 2011 08:26

Judith, the problem is that once your browser associates the maintenance page with the particular Genes page that you want to see, it will tend to display that maintenance page.

It was due to Genes that the page was displayed in the first instance (that problem seems to have been sorted) but subsequently you need to reset your browser. Pressing F5 often works, if not try CTRL F5 (together).

Also if you are using IE9 you may have to click on the compatibility view icon (broken rectangle) at the top of the page.


HeyJudeB4Beatles Report 27 Jun 2011 18:27

I am getting REALLY REALLY fed up of this. I haven't been able to launch my tree properly for weeks. I can't use the advanced home page because nothing works - I immediatley get the same message Sorry we are doing essential site maintenance. I am fed up of getting patronising replies about it being a time out browser issue. It's a GR issue. I don't see why I and many others have to downgrade our browser because of problems caused by GR.

"Genes Reunited was ranked as the No.1 family website based on market share of visits among all UK websites in the July - December 2010 Hitwise Lifestyle - Family industry Awards"......well there's an award that isn't going to be repeated...


KenSE Report 27 Jun 2011 07:57

William, if you read Phil Moir's blog (drop down menu under Community) it explains what to do if your favourite browser gives the error message. If you see the current date and time on the error message then it iis genuine, if not then it is a question of your browser/cache needing attention (sometimes a refresh will work).



BrisbaneThorne Report 27 Jun 2011 04:04

Hi friends

Nothing changed as far as I can see since I sent my last message last week. This morning (In Brisbane) I clicked on a mail notification in my email. This took me immediately to my preferred browser, and allowed me to log into my GR account and read the incoming mail. I then went to the home page and after a couple of attempts succeeded. But when I tried my Family Tree - the familiar error screen came up. Looking at the number of posts in the last hour I would say most users are sleeping (its 4:01 am in London after all) - so the servers cannot be overloaded !

I logged out of my Firebox Browser and using the horrible IE8 browser I was able to log in and access my tree. So nothing appears to have changed since last week ?

Best wishes to you all



TessAkaBridgetTheFidget Report 25 Jun 2011 21:41

My Hot Matches sorted themselves out yesterday. Most have scuttled off to the land of lost socks.
The few that remain are marked NEW and I am able to access them!
trouble is I'm a little under the weather at the moment.
Hoping that they are still there when I feel up to tackeling them.

Lady Cutie

Lady Cutie Report 23 Jun 2011 11:40

LOL 5 days ago i had 15 pages of hot matches which i couldn't get into

today i looked at my hotmatches and i can now get into them.........but
what happened to the 15 pages that i had ...i now have only 11/2 pages of names :-S


Carole Report 23 Jun 2011 11:05

Ha ha no hot matches for months then when we get some, we can't view them. You have to laugh or you would cry!!

Seriously I'm frustrated I can'r get to them. Have time off work, by the time it's sorted I'll be back at work and no time to look .