Where is my tree?

Profile	Posted by	Options	Post Date
Member Since: June 2005 Posts: 2,823 Send Message	Scozz	Report	27 Oct 2012 11:37
Member Since: June 2005 Posts: 2,823 Send Message	I just sent this message to "the team" Where is my tree? I got this - Please wait... Family Tree Name View other trees Search tree •Immediate family •Ancestors •Descendants •Full •List •Hot matches •Clipboard •Print •Feedback I sat and watched the "turning circle" for ages, gave up, went away and did something else. I still don't have a tree. Please explain. By that, I mean AN EXPLANATION, NOT one of your insulting generic responses. :-( I'll post the response, if and when I get one. PLEASE don't give me advice about compatability etc etc etc
Member Since: December 2009 Posts: 3 Send Message	Rachel	Report	27 Oct 2012 13:30
Member Since: December 2009 Posts: 3 Send Message	Maybe you should ask for a refund
Member Since: January 2007 Posts: 2,126 Send Message	wisechild	Report	27 Oct 2012 13:41
	Not much hope of a response until Monday. The team don´t work at weekends.
Member Since: June 2007 Posts: 15,813 Send Message	PricklyHolly	Report	27 Oct 2012 14:10
	This query came up in the week Scozz. Apparently, if you have a large tree, (Idon't know how large) you can no longer download "full" tree. Jimbob and i have over 3000 names in our trees and so we cannot download the full tree. Blooming rediculous! :-P
	Researching: If i don't see through the week............I will see you through the window.
Member Since: June 2005 Posts: 2,823 Send Message	Scozz	Report	28 Oct 2012 01:51
Member Since: June 2005 Posts: 2,823 Send Message	Can't download "full" tree? I can't download ANY of my tree!!! I "minimised" the tree page while I typed my OP. Forgot to close it. When I got to my computer this morning, it was still there. Opened it....... probably 10 hours later......... and that circle was still going round and round and round, still had that list. Fed up with this disaster. :-P :-P :-P :-P :-P :-P :-P :-P I got a message from Phil Moir this morning (not email, a GR contact message) about a suggestion I made. I replied, and also asked him about the Tree snafu......... waiting for his response. So Phil is working this weekend :-) I'm starting to regret renewing my subscription.
Member Since: June 2005 Posts: 2,823 Send Message	Scozz	Report	28 Oct 2012 02:45
Member Since: June 2005 Posts: 2,823 Send Message	Somebody is working this weekend! I just tried my tree again...... and got straight there, full tree. Magic happens ;-) :-S :-S :-S :-S :-S :-S :-S
Member Since: January 2006 Posts: 200 Send Message	Angela	Report	28 Oct 2012 09:01
Member Since: January 2006 Posts: 200 Send Message	Hello, my tree has not loaded for 3 weeks, it will not go past the immediate family, every time I ask about it, all you get is the tech people are sorting things out, when I load to full tree, the URL address comes up as ABOUT BLANK & only the first half of the URL will appear. I am really getting sick of this. Its about time Genes stopped messing around with all the new stuff, which doesn't always work anyway & give us our old trees back, we didn't have so many problems them, I am a platinum member & if we are going to keep having problems I may not re-new my subs next time. Angie
Member Since: June 2007 Posts: 15,813 Send Message	PricklyHolly	Report	28 Oct 2012 09:07
	We can be sick together Angela. :-D
	Researching: If i don't see through the week............I will see you through the window.
Member Since: January 2006 Posts: 200 Send Message	Angela	Report	28 Oct 2012 09:14
Member Since: January 2006 Posts: 200 Send Message	Hi Holly, yes lets stick together, my main hope is that I have not lost my tree completely. But i am truly as sick as a parrot. Angie

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