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messages not answered people no longer members?

ProfilePosted byOptionsPost Date


Gillian Report 14 Sep 2013 09:24


you get an email to a possible match on your tree and the same on the other peoples tree?

you send a message to this person but after a while no reply do genes reunited update the system i e if a person is no longer a member or have changed email address they do no get message so we do not get reply to the email sent to this person? thanks :-)


Graham Report 14 Sep 2013 09:49

I've had this problem. I think that there are people who are still registered on here who haven't logged onto the site in some time. Since they haven't deleted their accounts, the system thinks they are still members.

Shirley~I,m getting the hang of it

Shirley~I,m getting the hang of it Report 14 Sep 2013 10:02

I dont think its that members haven't deleted their account It more that they left but didn't delete their tree so matches still can happen :-(


Gillian Report 14 Sep 2013 10:06

hi graham/shirley

thanks for reply

they might log in one day and answer emails?


+++DetEcTive+++ Report 14 Sep 2013 10:12

It is possible seagate - they could just be away from home at the moment, or be ill/caring for someone who is.

Other than losing interest, they could have died or changed their email address and not updated their account.

Check your sent message box and see if it has been read - unopened messages have an envelope icon next to them.


Gillian Report 14 Sep 2013 10:32

hi detective

thanks for reply

i have checked but the envelope is still closed and some sent message go back 2011 onwards



Leslie Report 14 Sep 2013 10:38

I have a cousin and a uncle who died about 5/8 years ago respectively who asked their trees to be kept open for others to use..If you locate another family member on Genes they will respond to your query...It works well in our family anyhow...Regards...LES.

Liz 47

Liz 47 Report 14 Sep 2013 11:26

If an email address is no longer valid, a message arrives stating "not able to be delivered". Do GR get this message if a member changes their email address without notifying them - if so, could they advise the member who sent the message please ????

Nolls from Harrogate

Nolls from Harrogate Report 14 Sep 2013 13:58

Seagate I was on holiday for a month and came back to find a frantic 3 messages from someone so take heart and don't give up :-)


Gillian Report 14 Sep 2013 16:01

hi Nolls from Harrogate

thanks for reply

i will keep on checking sent emails and hope they will reply someday?

thanks :-)


DazedConfused Report 14 Sep 2013 16:25

Not matter what the circumstances, unless a person deletes their tree, it will appear on here.

So although there are many trees on here, there is no way of knowing if the holder is still around.

I contacted a gentleman a few years ago, and my reply was from his wife, he had died and she was still getting emails/messages about his tree and she was very upset. I advised her to contact Genes to have the tree removed. I believe she did so.

But in many cases trees remain on here forever, never being tended, pruned or given feed.

Genes will never disclose just how many inactive trees there are, so many of us will continue to try to make contact not knowing if that tree holder is still around!!!
:-) <3 ;-)


Gillian Report 14 Sep 2013 17:09

Hi DazedConfused

thanks for reply

it seems a shame that we cannot contact people and it is also it is upsetting that a person has died and he is still registered with Genes and as you said upsetting for relatives still living. I have a neice that has passed but she is still currently registered with Genes her partner says it may be good for their children to look one day and see where they come from.

bye for now :-)


jax Report 14 Sep 2013 17:19

I only have two messages that have not been was to my dad and the other my you think they are trying to tell me something :-D

It's ok I am in regular contact with both...just wanted to see if they would reply to me

Gwyn in Kent

Gwyn in Kent Report 14 Sep 2013 19:05

Once in a while I have had a reply to my message and have not recognised the names mentioned.
The last time this happened, it was a reply to a message sent almost 5 years previously.
Some people start out with great enthusiasm, then leave the site for a long time before sending a reply.

A game of patience, I'm afraid...............



SylviaInCanada Report 15 Sep 2013 01:29

if you yourself want to be helpful to future members, you can do the following ..................

1. make sure that you notify GR every time you change your email address.

Most people do not seem to think of doing this

2. Make sure that a member of your family, or a close friend, has ALL the details of your membership in GR, including your PASSWORD.

Give them permission to access your account and delete your tree(s), and remove you form GR in the event that you become so ill that you can no longer continue as a member or die.

Most people do not do this.

This also applies to ALL other sites that you have joined over the years, whether they be genealogical, shopping, etc etc

I have a little black address book by my computer. In it, I have listed alphabetically every site that I have ever joined, free or subscription, along with the email address I used, my password, and any "secret code" involved. OH and my daughter both know about it, and know what to do if I become incapable or die.

It is always possible for a family member to take over your tree, and membership, if they so desire ..................... but YOU have to tell them what to do and how to do it.