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The British Newspaper Archive

British Newspaper Archive

Read about historical events at the time they were happening. Perhaps you'll discover your ancestor in their local newspaper?

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credits !

ProfilePosted byOptionsPost Date

Edwin

Edwin Report 7 Jun 2014 11:35

WHY AS A PLATINAM SUBSCRIBER AM I NOW BEING ASKED TO BYE CREDITS TO VIEW MARRIGES 1837-2006?CANT SEEM TO FIND A WAY TO CONTACT YOU.wAISTED ALL MORNING.

AnninGlos

AnninGlos Report 7 Jun 2014 16:35

?????

Mersey

Mersey Report 8 Jun 2014 08:49

OK can someone explain please :-S :-D

Persephone

Persephone Report 8 Jun 2014 12:54

I presume Edwin has been given credits.. and has posted about it on hobbies..


I have 50 credits..

AnninGlos

AnninGlos Report 8 Jun 2014 13:39

But who RRd him. Come back Edwin and explain please.

AnninGlos

AnninGlos Report 9 Jun 2014 15:51

Looks like somebody propbably RRd him because it was on the wrong board. Hopefully he will be sorted now that GR should have read the OP.

+++DetEcTive+++

+++DetEcTive+++ Report 11 Jun 2014 11:25

Just in case they haven't

Edwin - contact support

support@genesreunited.co.uk

Added - PM sent to Edwin with the same suggestion

Graham

Graham Report 12 Jun 2014 15:23

I've just renewed my platinum subscription and queried GR about something similar. At the top it now reads "GIFTS, PAY PER VIEW, ACCOUNT, HELP, (my name), PLATINUM MEMBER, SIGN OUT".
I asked them why it now says "PAY PER VIEW". They said it was so I could buy credits to view records not already covered my subscription. The platinum subscription allows you to view BMD and census records, but not parish records, newspaper articles and military records.

TheBlackKnight

TheBlackKnight Report 18 Jul 2014 09:04

I would like to know... What membership does or will cover free viewings of parish records, newspaper articles and military records? How much is it? I thought the idea of a PLATINUM MEMBERSHIP was that it covered everything that GR have. Other site's have membership options, that cover all they have so you don't have to keep paying PAY PER VIEW.

Julie

Julie Report 20 Jul 2014 10:38

Hi, there is no membership that covers everything, but there are add on packages to Platinum membership, one of which is "parish records". This includes records such as the National Burial Index for some counties & some county marriage index. I recently upgraded to Platinum having had quite a lengthy exchange with the support team at Genes, in which I didn't get wholly accurate information. The Parish package costs £14.95 a year as do several others, the Newspaper archives package is £39.95 a year. I have suggested that a significant number of people would appreciate a membership package that is all inclusive, you know then exactly what the costs are going to be. I have also commented that the information I eventually extracted from customer support, ought to be readily available on the website. The reply I received promised that my comments would be passed on to management. To credit the support team they did give me 12mths access to the Parish records in recognition of the inaccurate information I had received. I also learned that there is a problem on the site which means that a menu that allows purchase of the add on packages is not visible, as far as I can see that has not yet been fixed. You can buy & use credits to view items that are not included in the basic Platinum subscription.