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ProfilePosted byOptionsPost Date


philmoir Advisor Report 12 Oct 2011 06:56

Regarding the slow delivery of the adverts, I have raised my concerns before about this, but will raise them again today with our adverts agency.

Regarding the Ancestry adverts. I will raise this issue with the agency that deals with our Australian adverts.

Regarding the blocked ISP, Gai, I have sent a PM requesting additional information. As far as I know we don't block any ISPs, so I am trying to track down the cause of this issue. I am aware that a few members have mentioned this problem before so realise it's not just Gai suffering.

Thanks for the comments, and I'll try and update shortly.


GlitterBaby Report 12 Oct 2011 12:34

Thank you for your reply Phil.

Hope it is sorted soon.



GlitterBaby Report 12 Oct 2011 13:36

Now getting the same problem as 18th August.

White advert box and white page under the board heading.

Wait for something to happen and it is as if the site has frozen and then having to hit the refresh button


SylviaInCanada Report 12 Oct 2011 19:13

Thank you Phil



Gai Report 12 Oct 2011 21:10

Thanks Phil,

I have emailed you and so far only one has bounced back. Hope the others have come though OK.

Katie at GR was going to put my email address on the white list they have so I can send emails to GR but this hasn't happened.

In regards to the Ancestry ads I have sent the screen shots to Estelle.



SylviaInCanada Report 13 Oct 2011 01:31

One of mine also bounced back immediately .......... the one to the GR ISP



JoyDean Report 13 Oct 2011 10:11

Whatever the cause, the slowness of this site has become appalling and it is time that Bright Solid spent some money on making it more efficient.


GlitterBaby Report 13 Oct 2011 12:12

Why are some adverts running higher on the page than others?

The Halifax advert top edge is higher than the white box on right hand side of page - which has the Add to Favourites and Read GR Blog

Lexus, Orange, Radisson, Scotrail and Manchester Airport adverts are lower and seems to cut off the bottom of the ad.

In fact the only one that seems okay is the Halifax advert


Estelle Advisor Report 13 Oct 2011 13:19

Hi Gai, the Ancestry ads should have been removed at the end of last week. Could you please let me know if you still see them? Thanks.


Gai Report 14 Oct 2011 11:30

HI Estelle,

I'll let you know when they reappear as I'm sure they will in the near future.



SylviaInCanada Report 14 Oct 2011 19:46

I have to say that I do not see many ads ...... just the constant ones for other sites in the brightsolid stable, that run across the top.

At the moment I am being invited to join Friends over Fifty ---- find thousands of genuine singles today :-0

That's alternating with Oranges and Sunshine, which has been there for months, and I still have little idea what that's all about!

I have AdBlocker permanently turned on ...... and it works beautifully!

i guess this means that I am only seeing ads that GR itself is putting up.

Please, try AdBlocker those of you who are having problems with ads!



Kense Report 22 Oct 2011 08:54

When the site has problems or an upgrade is happening would it be feasible and helpful to drop the adverts while the situation exists and to replace them with a message indicating that there is a problem or upgrade in progress.


GlitterBaby Report 26 Dec 2011 18:41

Same problem as the 12th Oct 2011


GlitterBaby Report 5 Jan 2012 15:17


Same problem as the 12th Oct 2011


GlitterBaby Report 21 Jan 2012 13:49

White advert box and white page under the board heading.

Wait for something to happen and it is as if the site has frozen and then having to hit the refresh button

Just happened again


GlitterBaby Report 28 Mar 2012 23:01

This problem is back again

White advert box and white page under the board heading.

Wait for something to happen and it is as if the site has frozen and then having to hit the refresh button


LadyScozz Report 29 Mar 2012 04:46

I had a problem with the ads a while back.

When I was looking for matching names, the ads covered the right-hand side of the list, couldn't see who "owned" the name.

Contacted GR, got the usualy blah blah........ please tell us exactly what you were doing etc etc, I have tried that with your tree and don't get the same problem, blah blah...... it went on for a few weeks, then stopped.

Don't tell the sponsors, but I never look at the ads :-)


GlitterBaby Report 14 Oct 2012 22:53

Certain that the adverts are again causing problems on this site.

If when I login to this site the homepage takes for ever to load but if I get across the bottom of the screen some message that mentions "mookie" then this site freezes


SylviaInCanada Report 15 Oct 2012 00:08


I have my Bookmark set so that I do not go to my Homepage

I go to the Boards Summary page ................ and am having very few problems

(fingers crossed that I haven't jinxed myself now!!).



Simon Report 15 Oct 2012 17:19

GB - Adverts.. what adverts? Try running Adblocker - it's available for various different browsers - I've been running it with Firefox for ages and I never see any ads these days. Wonderful! And it's free - just google it.