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Blocking PMs

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ProfilePosted byOptionsPost Date

TeresaW

TeresaW Report 14 Aug 2011 23:36

Hi Phil, I don't know if this has been suggested before, but if we get any nuisance or nasty PM's from other members, (and it's not unheard of :-0)
could we perhaps have a button whereby we can choose for ourselves to block them from PM-ing us, (and alternatively choose to unblock them at a later date), instead of having to ask GR to do it for us?

I don't have a problem and have only ever had to ask you to block one person, a long time ago, but someone here tonight has had a problem. It would kill any upset instantly rather than waiting for a day or so for GR staff to do it, in which time untold more PMs might be sent.

Susan10146857

Susan10146857 Report 15 Aug 2011 02:20

I'll go along with that

JoyBoroAngel

JoyBoroAngel Report 15 Aug 2011 04:54

Hear hear TW
i once had to ask GR to block a man who sent me a really crude PM
which my daughter read it while sorting my mail
and i think if we could do it ourselves like you can on facebook
it would be a really good idea :-D

InspectorGreenPen

InspectorGreenPen Report 15 Aug 2011 18:22

Sound like a solution to a problem which does not rally exist.

If someone is being obnoxious then tell them so. If they persist then report to GR.

In all the years that I have been a member and with many hundreds of messages in my in box I haven't had one.

TeresaW

TeresaW Report 15 Aug 2011 18:59

You might not IGP, but others have and while some people are more sensitive than others, there have been some rather nasty PM's sent around. Just having the option to block them is surely something we can be trusted to use or not use, our choice. Other sites do it, only this one doesn't.

Currently, you have to write to GR asking them to block them which can take anything up to 24 hours or more before it gets done, during which time more upsetting PMs can be received. It's slow and cumbersome IMO.

Just because you haven't had a nasty PM, doesn't mean the problem 'doesn't really exist'.

AnninGlos

AnninGlos Report 15 Aug 2011 21:22

Sounds like a very good idea to me. If it happens to just one person then the problem exists.

StrayKitten

StrayKitten Report 15 Aug 2011 22:05

i also like that idea :-D

Joy Kentish Maid

Joy Kentish Maid Report 15 Aug 2011 22:35

Good idea.

Click and done, instead of having to wait .

InspectorGreenPen

InspectorGreenPen Report 16 Aug 2011 17:58

Sorry, guys, but you haven't thought this through. Yes, it might be a good idea but it wouldn't get past first base.

Imagine you are sitting on the GR comittee which decides which suggestions are worth developing.

The first question is how much will it cost to develop?

The second question is how many members are likely to use the new facility, perhaps based on the number of blocks made, say, in the past 12 months?

Thirdly, will it generate more income?

The fact that something seems like a good idea doesn't mean that it will be implemented. Far better to champion something that will bring real benefits to the majority of members.

TeresaW

TeresaW Report 16 Aug 2011 19:08

IGP, do me the honour of allowing GR to shoot me down in flames if they disagree :-D

Rambling Rose

Rambling Rose Report 16 Aug 2011 19:14

apologies, went to edit and lost the plot :-D

I think it's a good idea, GR need to keep the customers it has, as well as make improvements to attract newcomers. If you haven't been on the receiving end of persistent pm-ing from a member who is abusive you don't realise perhaps how necessary it is to block them straight away rather than have to wait for GR to do it.

InspectorGreenPen

InspectorGreenPen Report 16 Aug 2011 20:53

So, what percentage of members been on the receiving end of persistent pm-ing from a member who is abusive?

Rambling Rose

Rambling Rose Report 16 Aug 2011 21:14

You'd have to ask GR, IGP? and they would have to include the members who have already left the site because of it .... so don't think you're going to get an answer to that one somehow.

AmazingGrace08

AmazingGrace08 Report 17 Aug 2011 07:06

I think it is a good idea.

I don't think every sugegstion made by member's is linked to making money. If it is GR could view it as how many members or potential members could they lose if they don't implement such a solution.

TeresaW

TeresaW Report 17 Aug 2011 18:44

Most other sites have the option to block people from PMing them if there's a need.

But that fact that it happens at all illustrates there is a need.

You wouldn't phone a company to be told, well there's only 2% of people complained about this particular problem, so we'll do nothing about it, and pretend it's not happening. You'd expect much more than that from customer service. we are paying members, but nobody pays to have abusive private messages sent to them, so I do believe we shoudl have the option of managing this for ourselves. (After all, basic board moderation is entrusted to us and not site staff)

InspectorGreenPen

InspectorGreenPen Report 17 Aug 2011 21:22

When considering where to spend money on development, boosting profit is not the only criteria, but an important one nevertheless. You also have consider how many many members are likely to use the facility. I doubt if it would be very many, given that the issue of abusive messages hardly if ever crops up for discussion on these forums.

Out of interest, how many abusive messages have you all had which would warrant blocking the sender, and over what period? My answer to that question is a big fat zero since March 2003.

I just think there are more important things that GR should be spending development resources on.

Rambling Rose

Rambling Rose Report 17 Aug 2011 22:03

IGP

Approx 40 plus over a 3 year period... ( and I'm not counting the ones which were annoying but not worth the term abusive)

including around 8 ( from one person) which were as a direct result of 'search trees' facility rather than any 'general' presence on the boards.

I think your comment "given that the issue of abusive messages hardly if ever crops up for discussion on these forums." suggests you haven't noticed, rather than that it hasn't cropped up!.... Not on the 'research' boards perhaps, but certainly on the former General and Chat boards.

Rambling Rose

Rambling Rose Report 17 Aug 2011 22:05

But you're right about one thing ...there are important things GR should be spending money on.... and having staff spend time twittering isn't one of them. ( unless they're doing it for free?!)

The Meercat

The Meercat Report 18 Aug 2011 09:06

I havent had an abusive message but I have read members pms who have been scared witless by them.
Families have been threatened and the classic i know where you live with the address of the family.
But perhaps thats should not be important to me because I havent received
one and should look more to the profit side of the company.
Why should I bother that other people are being subjected to abuse and threats now matter how small the number.

The answer is because I am human and I feel compassion for the people receiving them.I cant look the other way and ignore because next time it might be me.

well I have got that off my chest. :-D :-D :-D

TeresaW

TeresaW Report 18 Aug 2011 10:31

Hope you feel better now Meercat :-D

You raise another important point Rose, and not just Twitter, but facebook too, OK they are both free, but one of the most often complained about topics is the fact that GR seem to be more willing to communicate with members through facebook than doing it here on their own site. Staff time spent on facebook or twitter is NOT enhancing this site in any way shape or form, though social media is excellent for promotion.

All I'm asking is a one-off small tweak to the system to allow US to manage our own PM area including blocking any unwanted PMs, a standard option on most other sites.