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NEW MESSAGE CENTRE --- PROBLEMS

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ProfilePosted byOptionsPost Date

+++DetEcTive+++

+++DetEcTive+++ Report 10 Feb 2014 23:19

Catherine - if you can remember who sent them, look for their name in the 'My Contacts' list.

If either you or they have 'Deleted Contact' then the messages are hidden until contact is re-established

Catherine

Catherine Report 10 Feb 2014 15:43

How can I retrieve messages I deleted in error
Catherine

Joy Kentish Maid

Joy Kentish Maid Report 4 May 2012 12:52

How much longer? Still http://www.genesreunited.co.z/messages.page/sent
Error
Sorry. An error has occurred

SylviaInCanada

SylviaInCanada Report 26 Apr 2012 01:17

nudge for Sheila

Joy Kentish Maid

Joy Kentish Maid Report 24 Apr 2012 08:09

Sent: error :-|

SylviaInCanada

SylviaInCanada Report 15 Apr 2012 23:29

I can open Message Centre

I can read one message but then have to leave Message Centre and re-enter before reading another one

I cannot open Sent Messages, so I can not check that a message has gone, nor whether it has been read.

:-| :-| :-| :-|

Joy Kentish Maid

Joy Kentish Maid Report 15 Apr 2012 21:56

:-| http://www.genesreunited.co.uk/messages.page/sent

Joy Kentish Maid

Joy Kentish Maid Report 9 Apr 2012 08:07

Error :-|

Joy Kentish Maid

Joy Kentish Maid Report 2 Apr 2012 18:22

Error
Sorry. An error has occurred

The page you were trying to load has experienced an error. This error has been logged and will be investigated.

If you hit the back button on your browser, it will return you to the page you were on, and you may like to try the action again. If you repeatedly experience the same error, please contact Support via the Contact Us menu under Help.

If you were following a link from your favourites, an email or from another site, the link may have changed. We recommend returning to the home page of the Genes Reunited site, and following the existing menu options to navigate to the same content.

To return to the home page, click on the Genes Reunited logo.
:-|

SylviaInCanada

SylviaInCanada Report 29 Mar 2012 22:07

I can send messages now


BUT,


like IGP .................. I cannot open more than one message in sequence without having to leave Message Centre and re-enter.

InspectorGreenPen

InspectorGreenPen Report 29 Mar 2012 19:28

Yes, the problem I mentioned some 4 months ago still has not been corrected.

If you have several messages in your inbox to view, the first opens fine. However, you can not open the second or subsequent message unless you refresh the page by pressing F5, or by selecting inbox again from one of the menus.

Joy Kentish Maid

Joy Kentish Maid Report 29 Mar 2012 18:33

:-|

Persephone

Persephone Report 29 Mar 2012 09:09

Goodness it is frowny time now

Sorry about being flippant Sylvs >>>>

:-) :-) <3

Persephone

Persephone Report 29 Mar 2012 09:06

Quite spooky this message box system..

I have the same prob as IGP

But I really do have to say that Sylvia's problem is beyond the pale. Maybe Canadian postal system has increased the price of postage. We were advised today that ours will increase 1st July.

SylviaInCanada

SylviaInCanada Report 29 Mar 2012 04:53

:-| :-| :-|

SylviaInCanada

SylviaInCanada Report 23 Mar 2012 06:48

Hi Phil


gosh, you are up early!!!

and I am up very late :-D


I cannot usually open more than 1 message at a time without leaving Message Centre no matter whether they are new or old messages.

I usually cannot open Sent Messages no matter whether they are new or old


I'm using Firefox (updated yesterday, ie Thursday UK time)




and now I'm going to bed before I fall asleep on the keyboard :-D :-D :-D :-D



sylvia

philmoir

philmoir Advisor Report 23 Mar 2012 06:18

Hi All

One of the changes we made was introduce the concept of conversation view. The intention introducing this view I believe is correct, as it gives the user the ability to see all that has been said before, but it requires a bit of pre-processing before it can display it. The database has to work out all the messages that relate to the original message. On older threads which are spread across a longer period, the process has to jump around the table looking for these messages and then flag them all up, and then even the reading back requires the same.

I think this is likely to be the cause of the issue, as generally messages that only have one response I find open fairly instant. Please correct me if you are experiencing otherwise.

We need to look at a few options,
pre-processing all the messages into the conversations
improving performance of reading conversation (with better indexes)
maybe offer an option to open just the most recent message, rather than the whole thread, although this may get confusing (people may think they have lost all their messages)

Please let me know if this seems the likely cause, i.e. are the problems most common on old or long conversations? If you want to send examples and prefer to send them to me direct that is fine.

Thanks
Phil Moir

Persephone

Persephone Report 23 Mar 2012 03:30

I am with IGP and Sylvs on that one; where it freezes when you try to open another message. It has happened ever since the message system changed and folders and other things came into play.

Persephone

Persephone Report 23 Mar 2012 03:27

Welcome home thread, welcome home,
Don't you know that you've been gone too long.
We're just so glad that you survived.
Is it only you that wonders why
That you have lived and other threads have died.

Joy Kentish Maid

Joy Kentish Maid Report 22 Mar 2012 22:54

Thank you, Phil ;-)