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GR ---- ANY CLOSER TOWARDS SOLVING THE PROBLEMS?

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KenSE

KenSE Report 20 Feb 2012 19:22

Catherine, after the unusual shutdown your PC's OS will have checked for errors and attempted to repair them. Presumably in doing so it fixed the fault that was causing you to have to sign in each time.

The errors you got later seem typical for the period 0200-0600 UTC as others often report errors around then. Maybe GR/Brightsolid does maintenance then.

LadyScozz

LadyScozz Report 20 Feb 2012 04:35

A couple of names to add to my tree, and some dates to add to existing people.

Open the site......... click on "use old tree" (I won't use the new one until the bugs have been iron out) and what did I see? ....... FOUR TIMES!

Error Sorry. An error has occurredThe page you were trying to load has experienced an error. This error has been logged and will be investigated.

If you hit the back button on your browser, it will return you to the page you were on, and you may like to try the action again. If you repeatedly experience the same error, please contact Support via the Contact Us menu under Help.

If you were following a link from your favourites, an email or from another site, the link may have changed. We recommend returning to the home page of the Genes Reunited site, and following the existing menu options to navigate to the same content.

To return to the home page, click on the Genes Reunited logo.

I will send a message to the "complaints" people, but I'll probably get the usual blah blah blah reply. The Error Log must be enormous.

I'll try to access my tree again..... I must be a glutton for punishment.

LadyScozz

LadyScozz Report 20 Feb 2012 03:16

This is getting weird. Straight in to the site this morning (even though the power went off)............. I tried the site again..... got two Error messages, then went straight in.

Genes Discombobulated.

LadyScozz

LadyScozz Report 19 Feb 2012 22:59

Power went off last night for a few seconds. Computer rebooted itself ofcourse. Now wondering why I didn't have to login to GR this morning? I've had to re-login (even though I rarely logout) for weeks.

SylviaInCanada

SylviaInCanada Report 16 Feb 2012 01:30

THAT is a new one!!!


I've never seen anything like that ................. thank goodness!!!





sylvia

LadyScozz

LadyScozz Report 15 Feb 2012 14:06

I just sent a message to GR.

I tried to view another tree..... waited and waited........ then left the room for ten minutes to give it time to download....... came back and found this:

Oops! Page Not Found
Sorry, the page you were looking for could not be found.
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© 2012 - Privacy

Anyone else get this? A new experience for me. One I could do without.

AND today I send contact messages.......which do not appear in my Sent Messages. Lost in Cyber Space again.

I'll try to access that tree again...... but if I have to wait too long I'll give up - AGAIN!

LadyScozz

LadyScozz Report 14 Feb 2012 01:25

I was in GR, looked at something else, and got thrown out... tried to get back into GR and got the Error message...... multiple times.........

Error Sorry. An error has occurredThe page you were trying to load has experienced an error. This error has been logged and will be investigated.

If you hit the back button on your browser, it will return you to the page you were on, and you may like to try the action again. If you repeatedly experience the same error, please contact Support via the Contact Us menu under Help.

If you were following a link from your favourites, an email or from another site, the link may have changed. We recommend returning to the home page of the Genes Reunited site, and following the existing menu options to navigate to the same content.

To return to the home page, click on the Genes Reunited logo.

The last sentence puzzles me.......... to "return" to the home page......
I WAS TRYING TO LOGIN!!!!

I think I'll go pull some weeds in the garden, has to be more fun than this.

SylviaInCanada

SylviaInCanada Report 13 Dec 2011 01:31

:-D

Thank you Phil!!



don't get mad at us :-D


I really do like GR, and would have hated to have to give up my membership.



sylvia

philmoir

philmoir Advisor Report 12 Dec 2011 23:33

Oh I do like a conspiracy theory. ;-) When I started last year with brightsolid and joined the Genes Reunited team, I had exactly the same thoughts, but I can assure you the two brands are not on a merger course.

The team certainly has the desire to make it one of the best genealogy sites available, and yes we do realise we have a long road ahead of us, but we're looking forward to the challenge.

Regarding the wrong records, please send any transcription errors to customer support. We will be releasing an on-line notification system soon.

And regarding your membership, as I understand it, as long as you keep renewing you keep the original package subscription price. So don't let the renewal slip!

SylviaInCanada

SylviaInCanada Report 12 Dec 2011 20:19

PP


That is EXACTLY what I have been thinking of as the "ulterior motive"

............ and presumably what the Competitions Board did not want to happen, as it does reduce the number of choices of English sites.


I do not believe that this site is anywhere near the best, nor adequate, for records etc. I've heard that you can't even get them to make changes in wrong records.


It is extremely valuable for the help on the Community Boards, and contacts made

......... and that is well worth the £10 per annum that I pay, although more recent members pay £20 (wonder when our sub will get increased????)


So I would hope that any merger would keep these boards and aspects.




sylvia

JerryH

JerryH Report 12 Dec 2011 10:20

Laurence

Perhaps you missed the latest announcement at
http://www.genesreunited.co.uk/boards.page/board/announcements/thread/1287448

Personally, I think this site is far better than Ancestry, and yes we may have been critical on how long it has taken to sort out the many problems but there is light at the end of the tunnel

Laurence

Laurence Report 12 Dec 2011 09:57

I wish I'd taken my friends' advice and used Ancestry from the start. :-|

Nala

Nala Report 1 Dec 2011 20:18

I really miss those great Hot Matches.

Can't wait till i see them again.

Alan S.

SylviaInCanada

SylviaInCanada Report 1 Dec 2011 17:55

Thanks Phil



............. although all the problems have been previously reported over the past weeks and months!

That is why I am so frustrated.




sylvia

philmoir

philmoir Advisor Report 1 Dec 2011 17:47

Just so that you are aware that I am reading this, I have posted an update on Message Centre thread. And I will try an provide a brief update on the various issues reported above tomorrow when we've had a chance to investigate.

Regards Phil

SylviaInCanada

SylviaInCanada Report 1 Dec 2011 17:44

WELL !!!


I posted on the GR wall on FB yesterday, re all the problems and asking if GR was going to be doing anything


and I have just seen their response:-


Hi Scilly - I can absolutely understand your frustration and can only apologise. We have now halted all releases and the performance of the site is our main concern. We are hoping to have the issues totally rectified within the next 2 weeks. Unfortunately it is our members using the boards that are being most effected, mainly because you are on the site a lot and navigating from page to page experiencing more errors. Please please bear with us. We will write another technical update soon.

--------



sylvia

SylviaInCanada

SylviaInCanada Report 1 Dec 2011 17:20

:-S :-S :-S :-S

Joy Kentish Maid

Joy Kentish Maid Report 1 Dec 2011 16:10

:-S

This webpage is not available
The connection to www.genesreunited.co.uk was interrupted.
Here are some suggestions:
Reload this webpage later.
Check your Internet connection. Restart any router, modem, or other network devices you may be using.
Add Google Chrome as a permitted program in your firewall's or antivirus software's settings. If it is already a permitted program, try deleting it from the list of permitted programs and adding it again.
If you use a proxy server, check your proxy settings or contact your network administrator to make sure the proxy server is working. If you don't believe you should be using a proxy server, adjust your proxy settings: Go to the wrench menu > Options > Under the Hood > Change proxy settings... > LAN Settings and deselect the "Use a proxy server for your LAN" checkbox.
Error 101 (net::ERR_CONNECTION_RESET): The connection was reset.

InspectorGreenPen

InspectorGreenPen Report 1 Dec 2011 10:24

And now up to:-

33 new posts in the last hour
29 messages sent in the last hour
732 names added to trees in the last hour


In practice, only a handful of members use the message boards. The majority of members are completely oblivious to the discussions going on on her.

In fact only 43 members have bothered to read this thread

KenSE

KenSE Report 1 Dec 2011 09:18

It doesn't really Lindsey because less than half an hour later it says:

18 new posts in the last hour
38 messages sent in the last hour
526 names added to trees in the last hour


That is a noticeable rate of growth (except for posts). :-)