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ATTENTION:- PHIL MOIR

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ProfilePosted byOptionsPost Date

SylviaInCanada

SylviaInCanada Report 12 Jan 2012 22:14

no email from GR today :-(

Joy Kentish Maid

Joy Kentish Maid Report 11 Jan 2012 20:44

It seems the right hand does not know what the left hand is doing.
:-|

SylviaInCanada

SylviaInCanada Report 11 Jan 2012 19:13

ANOTHER email this morning .......................

..... from the FOURTH person to "handle the account" :-D


"We have passed this information to our developers to get this thread instated and hope that it will be done shortly.

I hope this helps

Kind Regards,"


:-S :-S :-S :-S :-S




sylvia

SylviaInCanada

SylviaInCanada Report 11 Jan 2012 05:28

You did not have to tick "continuous" membership ............ I've always had mine as Single Membership, as I want control of which card I'm going to use.


GR send an email about 4 weeks before the membership is due .............. and there is no change in your subscription as long as you respond within 28 days of the end of your sub.

At least, that was the status as of last June


........ and this is what I was told in December on a thread on THIS very Board

http://www.genesreunited.co.uk/boards.page/board/suggestions/thread/1287838

I asked:-

"Does this message that appears when I ticked Auto Renew OFF mean what I think it means?


"By turning off auto renewal your subscription will be left to expire on the 9th June 2012. Also any features purchased with this subscription will also expire on the same date."

In plain words, does that message mean that GR WILL NO LONGER BE SENDING EMAILS TO MEMBERS WHO USE THIS FUNCTION TO REMIND THEM THAT THEIR SUBSCRIPTION WILL END AS OF A CERTAIN DATE.

In other words, will you really deny a member renewal, and much more importantly, increase the subscription from the £9.95 per year to $19.95 per year?"

----

The reply was:-

"Hi Sylvia - Apologies for the confusion. The sentence; "By turning off auto renewal your subscription will be left to expire on the 9th June 2012. Also any features purchased with this subscription will also expire on the same date" does not mean that we will not be sending you an email to remind you of your renewal. We will always remind you that your subscription is coming to an end.

'Features' are a form of mini subscription available to Platinum members. If a Platinum member wants to view Parish records or any other records not included in their Platinum membership they have the ability to add that 'Feature' to their subscription. This is what we mean by features. As you have pointed out it does not make much sense for Standard members, so I will have a think about how I can make this clearer. "




sylvia

jax

jax Report 10 Jan 2012 16:47

Well I am glad I ticked auto renewal off, would not be very pleased if they took £34.95 for 6 months :-D

InspectorGreenPen

InspectorGreenPen Report 10 Jan 2012 09:41

You do not have to tick continuous membership. You just have to make sure you renew

(You used to have 28 days in which to renew and keep your reduced sub, but not sure if this is still the case)

VIVinHERTS

VIVinHERTS Report 10 Jan 2012 08:55

I think you you have to tick the 'continuous membership' box to keep it at £9.95 for a standard yearly membership.

SylviaInCanada

SylviaInCanada Report 9 Jan 2012 22:16

love it!

:-D :-D :-D :-D :-D



s
xx

GlitterBaby

GlitterBaby Report 9 Jan 2012 22:09

Just changed my picture from an ostrich to a man with his head in the sand.

Come on GR - any response would be better than nothing at this moment

jax

jax Report 9 Jan 2012 22:00

As there is no such thing as Gold now why would I want it? yes I am a standard member

No I will not bother Ann they obviously do not read what they send out to their members...nor do they bother reading what you ask them.

jax

AnninGlos

AnninGlos Report 9 Jan 2012 21:45

Jax at the top of the page. Does it say standard member? If so notify GR admin and ask why they have quoted gold.

SylviaInCanada

SylviaInCanada Report 9 Jan 2012 19:30

I saw one post by him, last Tuesday or Wednesday


but nothing since then.:-S


Like you, I hope he is OK




sylvia

Joy Kentish Maid

Joy Kentish Maid Report 9 Jan 2012 19:26

Phil used to reinstate threads; I do hope he is okay.

SylviaInCanada

SylviaInCanada Report 9 Jan 2012 19:24

Got a gmail from GR sent ca 1:00 pm UK time


the information re "Careful, Folks" ...... "has been sent to the developers"




sylvia
aka "Ever Hopeful"

SylviaInCanada

SylviaInCanada Report 9 Jan 2012 19:22

like Joy, I won't beg you to stay


but I wish and hope that you will ;-) :-D


s
xx

Joy Kentish Maid

Joy Kentish Maid Report 9 Jan 2012 18:53

I won't beg you to stay :-D ;-)

Send an email to Estelle telling her you have been paying only £9.95.

jax

jax Report 9 Jan 2012 18:24

I am not asking them or anyone to beg me to stay, just want them to tell me why I got a warning
Had they just said they had removed the post...which I could'nt really understand why....but Ho Hum....The warning was the part that got me.

I changed my payment details to single yesterday and got a reminder today telling me I will continue to Pay £34.95 as long as I am a member...that is worrying as I only pay £9.95 now :-D

As I save a lot of my emails I went back to two years ago when I joined and that was what I paid as a Gold member but have been a standard member for 18 months.

jax

Joy Kentish Maid

Joy Kentish Maid Report 9 Jan 2012 18:08

jax, you and I and others are a drop in the ocean as far as genes reunited are concerned.



Hold your head up high. Hopefully an abject apology to you will be forthcoming soon.

x

JerryH

JerryH Report 9 Jan 2012 17:53

Jax
If you leave then the R&Rers will have won.
Moreover, you will no longer have a "voice"

Out of sight, out of mind.

AnninGlos

AnninGlos Report 9 Jan 2012 17:07

Jax, Surely the only ones who will suffer is you because you will probably miss the interaction on here, and the people that you normally help. don't think for one moment that GR will feel any pain at all if you don't renew. You will just give the person who is persecuting you a reason to gloat.