Suggestions

Hi Joy,

thanks for your comments. Not all members choose to use a board name. If they haven't picked one then we have no option but to use their first name. If they do use a first name then they cannot be positively identified.

I will speak to the head of customer services though to see if we can come up with a better solution.

Kind regards,

Estelle

Thank you for replying, Estelle.

"Now, when you receive a response from us you won't see a name at all. This will be updated to show just a first name. "

- it is still an invasion of privacy if a person's real name is revealed to another person.

The automated email used to contain the board name; please revert to that system that protected a person's privacy. Thank you.

Hello Joy,
we did amend the response last week. Now, when you receive a response from us you won't see a name at all. This will be updated to show just a first name.
The customer service team maintain the responses we use and the head of customer services is looking after this issue.
Kind regards,
Estelle

Awaiting an update from Katie, following email correspondence 11 June.

Joy, I admire your patience and your persistence but i feel you are wasting your time both on GR and FB

Roy

Please cease putting a person's full name, including other surname in brackets.

Katie, almost a week ago you posted
"This email has now been changed and will only reveal the first name of the person whose post you have requested to be reviewed.
Katie ".

Today the email that I received was exactly the same as previously.

True!

Nothing new there Sylvia.
They seem to make them up as they go along.

that was my understanding as well ...... it we ticked the box in My Account, ONLY our board name would be used in ALL correspondence



so GR has been breaking its own rules :-D

No, you have not lost the plot. Your reasoning was the same as mine when I requested that the person's board name be quoted, not a person's real name, if it was felt necessary to send this sort of notification anyway.

Think I´ve lost the plot.
I thought we used board names to protect our identity from other users & that we would only give our "real details" to someone we were in contact with if we felt it was appropriate, not that Genes could give out the information to all & sundry.

I understand that Roy but before I realised that my real name was revealed by clicking on my board name I was really creeped out by someone who made it their business to do just that and refer to me by my real first name on the boards - because he 'refused to use 'silly names'.

I changed that immediately but the point is, if I wanted my real name known by all I wouldn't use a board name.

The automated email used to show the board name.

Island, I think that a first name would satisfy data protection and privacy laws, but unless the person who RR'd a thread is a serial RR-er it would not make that much difference whether it was the board name or a first name

although my personal preference would be the board name

Roy

Quite, Island.
It should not reveal the first name of the person whose post you have requested to be reviewed, but the person's board name.

Should it not just have the persons board name?

This email has now been changed and will only reveal the first name of the person whose post you have requested to be reviewed.

Katie

Katie, whilst your reply is welcome and hope you manage to get the relevant changes done asap,

May i point out that the data protection act has been around for many years now but in it's current form with just the odd amendments since 1998 and it came into force in 2000? in it's new form, so based on that your automated email ( It does now feel out of date ) it appears it was never in date,

Just saying :-D

Roy

Thank you all for bringing this to my attention - This is obviously an automated email that was set up some time ago. It does now feel out of date to show this amount of information in the email, so we will be reviewing the information shown. I will update you shortly once a decision has been made about how to deal with this in a more private manner.

Thanks

Katie

http://www.sog.org.uk/leaflets/dpa2.pdf