Top tip - using the Genes Reunited community

Welcome to the Genes Reunited community boards!

  • The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
  • You will find a close knit but welcoming group of keen genealogists all prepared to offer advice and help to new members.
  • And it's not all serious business. The boards are often a place to relax and be entertained by all kinds of subjects.
  • The Genes community will go out of their way to help you, so don’t be shy about asking for help.

Quick Search

Single word search

Gift subscriptions

Genes Reunited gift subscription

Do you know someone interested in discovering their family history?

You can now buy a gift subscription to Genes Reunited so they can research their family tree.

Buy gift or redeem gift


  • New posts
  • No new posts
  • Thread closed
  • Stickied, new posts
  • Stickied, no new posts

Suggestions: TREE

Page 7 + 1 of 19

  1. «
  2. 1
  3. 2
  4. 3
  5. 4
  6. 5
  7. 6
  8. 7
  9. 8
  10. 9
  11. 10
  12. »
ProfilePosted byOptionsPost Date


Susan Report 24 Sep 2012 03:26

Hi Sylvia

I did try to download Chrome but I muck it up some how now Iam to chicken to try again .
Going to give Firefox a go .

I have found an improvement on the site over the weekend my Computer is at least a bit faster to load on tree than it was.

I know we have to go forward in technology but to make the site useless to all those that are not up to date with the latest web sites and browsers is not the right way to run a paying site.

I can see they have done some repairs so lets see how that continues...they have to keep the paying members up to date though with how things are progressing ...very infuriating when you hear nothing from them.

Suex :-D


Genes ...Can we have the save button at the top of the Tree page please us going from 100% to 75% Zoom all the time .


Estelle Advisor Report 24 Sep 2012 13:41

Hi everyone, thanks again for your feedback. We do read it, and I am really sorry that I don't always have the time to post on here and reply.
I see quite a few comments about how slow the tree is, and this does concern me. For those of you who find the tree very slow, it would be a help if you could tell us more about your internet connection. If you could email the details to our support team please. Their address is It would help to know if you are on a broadband connection. And if you are, whether or not you connect to the internet wirelessly or if you have a cable from your internet router directly to your PC or laptop.
Kind regards,
Estelle - Genes Product Executive


Susan Report 24 Sep 2012 13:57

Hi Estelle

Nice to hear from you ,I will email Genes Support with that information.

I will also post it here maybe we can see a pattern.

I am running Window Internet Explorer 8 XP.
It is a home computer ( not laptop ) ADSL 1 Cable ... (through the phone line ) .

There has been some small improvement in the tree this weekend and it is a bit quicker.

The brightness is my hate ,I can only stay on a short time then I have to leave the screen as my eyes hurt.

I have turned it down on my screen but if I turn it down any more my other sites will be too dark.

Please keep us all informed about the changes on a regular basis, this site is important to all of us.



Roger Report 24 Sep 2012 14:51

I am wireless Windows 7 and lastest IE, all my other programmes, sites etc etc work perfectly well, but not Genes since you have so called up graded your site.

So since all the others still run ok, it is NOT my computer but your site which is the bug bear.

And it is this which I cannot get my head around when other members and even you start suggesting I should change my Browser to this that and other as I am perfectly happen with my set up, So please make your site compatiable to all sites not just who you want us to use.


Gail1951Cockerill Report 24 Sep 2012 21:14

I cant see my tree HELP. I have,nt been on for a while,,and its all change,, also cant find a conntact us ,,for help,, :-S


SylviaInCanada Report 24 Sep 2012 21:17


To Contact US

look up at the top of the screen.

On the same line showing Your Name and Account ..... there is a Help between those two

click on Help, then on Contact Us



Susan Report 27 Sep 2012 12:00

Where is everyone gone...we are just starting to get some feedback and

everyone stops posting suggestions.

Phil and Estelle we are happy you have started to let us know what is happening on the site.

I have made several suggestions and a waiting any of them being implemented

1. Please move the save button on the tree to the top of the page.
2.The site is still to bright and washed out looking ...yes I have turned down the brightness on my screen.
3 Tree to slow to load .
4 Emoticons to be there with or without the Compatibility on.
5.Bad idea to change the tree contact was great the way it was.

I do understand change has to come but to much was changed all at the same time.

Thank You for the opportunity to have my say :-D ( Compatibility on )

sue :-D

Budgie Rustler

Budgie Rustler Report 27 Sep 2012 15:55

From: Genes Reunited Support Team (
Sent: 17 July 2012 08:34:29
To: (My E-mail address)

Dear Shane

Thank you for taking the time to report this problem.

Our technical team are aware of the specific problem that you reported and we will be implementing a solution as soon as is possible.

Your patience while we work to resolve this is much appreciated.

Kind Regards,

Alex Brett
Genes Reunited Support Team

10 weeks of patience up to now...still no solution ?.. Pathetic.


Peter Report 27 Sep 2012 18:39

There are a couple of interesting posts on the "Tree Update Blog", which may be of interesst to those of us who don't like the New Tree, and would prefer to see the old one re-instated, which seems to be getting more and more unlikely.
It may well be that Phil is not the "nigger in the woodpile", after all.
Who Knows ??


JustJohn Report 27 Sep 2012 21:54

Just gone to the "Tree Update Blog", Peter. All the recent posts are blank. I wonder why that would be :-S :-S


SylviaInCanada Report 28 Sep 2012 01:29

John ..............

it's all still there for me, just as it was about 5 hours ago.

Must be your computer :-D :-D



SylviaInCanada Report 28 Sep 2012 01:32


I'm not at all surprised to see that GR had another company design the site.

It's a lot of work to do, and GR only has a small staff.

That's what happened with the changes back in 2007 .................... which everyone complained about at the time, both the tree and the Board layouts and colour schemes.

Just as many complaints as this time around :-D

Thoseof us who complained about the colour schemes were told that the best designers in the land had done the work, so we shouldn't complain :-0


Susan Report 28 Sep 2012 05:22

HI Everyone

I don't recall the last couple of changes to Genes causing this much upheaval and I have been with them since 2006.

Sorry Sylvia but there are more unhappy members this time around me included.

I think they have just done too much all at once .

Just for the record I rather liked the Green Wall paper of the old site was a dame site better on your eyes than this latest debacle :-S

I am trying to keep an open mind at the moment seeing as Genes have left a few messages of late on these threads so it looks like they are going to reply to our requests :-D

I am leaving my tree for the foreseeable future and am transferring it else were so it is safe but I will miss my matches ...... when they work that is :-D

" Estelle I sent that info two days ago that you asked for....still no reply "

Sue :-S


KenSE Report 28 Sep 2012 08:17

This is typical of the comments when the green wallpaper was introduced:

From what I have seen , most sites for or about sight difficulties use similar set ups to the current GR scheme


Susan Report 28 Sep 2012 09:08


Thank You for posting that site up again it made interesting reading..... not unlike what is happening as we speak is it also shows Genes have a habit of doing this sort of thing every few years.
I said I rather liked the Green wallpaper and I did ( My choice I guess ) It was tweaked a few times to get it that way and I did like it and it was better than what we have my opinion.

I can see there are a lot of differing views on this site and we are all not going to agree with one another but we are all entitled to our own opinions as are your self.

IT is just plain ludicrous to design a site that only works if you have the latest Internet technology installed.... especially if you already have hundreds of thousands of members using various software.
It should work well for all of us as do all my other sites that I go to doing Genealogy.

Estells words Sug Gen 24th Sept 16.17

" you shouldn't have to use the compatibility view at all to view the tree or use the site."

This is a site I use in Oz for the weather,note the darker grey background with the lighter in cert works better and softer on the eyes they just need to darken the grey it also looks more professional......just a suggestion :-D

Where do I find the Tree Update Blog ?...found it :-D

Suex :-D


Ian Report 28 Sep 2012 12:47

I am learning to live with the new set up, as clearly we are not going back to the old one. but



SylviaInCanada Report 28 Sep 2012 19:58

Ken .................. Thanks for finding that thread

People have doubted me when I described the problems caused then, and the degree of dissatisfaction!

........... and don't forget that the changes in 2008, which caused about the same amount of upset as the most recent ones, were when GR was owned by ITV.

so the ownership seems to make no difference!



PeeEmm Report 28 Sep 2012 21:12


Not everyone doubted you:-))
There is a hardcore of long standing members who understand fully what you have been saying.
The main problem has been the intransigence of the admin people on GR, in not being honest with subscribing members when Facts were presented to them.
Personally I gave up a long time ago.


SylviaInCanada Report 28 Sep 2012 21:30

Hi PeeEmm

I'm still hanging in there!! :-D :-D

Yes ........... I should have qualified my statement ................... those members who were around, and looking on the Boards, back then would know what I was talking about!

Those who joined after 2008, or who did not read the Boards back then, would have been unaware of the problems, or not realised how many people were affected by them.

I was particularly thinking of the posters who doubted my stories of people getting migraines, and other health problems.



PeeEmm Report 28 Sep 2012 22:34