Suggestions

Ah well, Gins, one lives in hope of responsibility :)

Joy

Ive got more chance of finding my G Uncle Jones than moderation happening on this site!

They dont have time, is that really a valid excuse :-| Imagine M&S saying they dont have the time to do refunds and exchanges!

More reports are being sent for review unnecessarily.

I have been told that the team does not have the time to moderate the site but, as free sites do - such as http://www.familytreeforum.com/ http://forums.digitalspy.co.uk/ http://www.rootschat.com/ and http://www.genealogistsforum.co.uk/ - I do not understand why this fee-paying site will not undertake effective moderation.

"this will delete all of your details along with the tree you have created, your messages and any threads you have participated in."

If true it could clear out a lot of threads when a person deleted their account. Perhaps that is why some long running threads mysteriously disappear.

:-)

Will not post any more from that reply from the Support Team but they did not read properly my original message either.

Inconsistency again, GB?

Looks as if the Support Team need some more training

Re
When you remove your account from the site, this will delete all of your details along with the tree you have created, your messages and any threads you have participated in.

if one looks at

http://www.genesreunited.co.za/boards/board/general_chat/thread/758690

one can see posts by Bryan who later removed his account.

No. I have been asking Support Team about if a member deletes their account what happens.


Part of a message from Support Team received 19th December 2012

When you remove your account from the site, this will delete all of your details along with the tree you have created, your messages and any threads you have participated in.


So the effect is not the same for a banned member or if someone decides to delete their account

Sorry if I didn't make it clear.

If a member is banned altogether by GR then the effect is the same as if they had deleted themselves from the site. Yes, any board postings they may have made are still there for others to see but their account and tree is gone.

However, GR can also choose to just ban them from posting on the boards - this used to happen fairly regularly in the past and was often for a fixed period. In this case they can still log in, pm other members, update their tree etc, but not post on the board whilst the ban remains in place.

Oh dear IGP

If a member decides to delete their account then their membership is removed completely from this site.

If a member is banned from the site then their postings remain but obviously can not gain access to site and no longer get messages through the site.

There are two levels of banning, as far as I can ascertain, depending how many previous warnings the member might have had and / or how serious their mis-behaviour is deemed to be:-

1. A member is banned from posting on the boards. This could be for a fixed period, say, a week, a month, or indefinitely. The can however still continue to enjoy the other facilities of the site.

2. A member is banned from the site altogether, in which case their membership is removed from the site completely.

Thinking on....people who leave or are banned from GR. The tech, seems to take a while to 'talk' to each other

i.e.: When a well known member was banned, recently...I could still PM her. But a member who left a year ago + ....gone!

Maybe there should be better systems in place....Estelle?

Thanks

Presumably, Estelle, more than one person has been / is doing the reporting as it is still ongoing.

I do not understand why Genes Reunited / Bright Solid will not accept that effective moderation of the boards is a necessity; as I have said before, it works in other sites, such as digital spy.

Estelle

I just signed out and tried to report one of my own posts as a test....it then asked me to sign in, this is ok for paying members, because if they are paying they are not going to report maliciously and risk a ban.

It has been asked before...can you stop free members from being able to report? If they are unhappy with a post they could then contact you direct through the "contact us" system

Hi Estelle

Well, that is good news, the person was obviously just causing deliberate upset.

Thank you

Hi Gins,

yes, anyone can report a post.

We are aware that there was quite alot of reporting done over the weekend and we are sorry for any upset it has caused. Upon full investigation we have now removed the person who was doing all the reporting and ensured that they will not be doing it again.

Kind regards,

Estelle

I saw a lot of the RR posts over the weekend, have no idea who reported them and for what reason!

A suggestion might be to remove the 'facility' to RR for none paying members of GR

Can anyone clarify: Can anyone RR a post, I mean, even if they are not a 'free member' of GR?

Oh gawed, I hope that makes sense!

:-S

Mine were reinstated this morning, I also received an apology from Estelle and the RR team for which I thanked them.

Leaving empty RRd posts, especially OPs stops chat dead in it's tracks on that topic and, of course, we then tend to post an awful lot about malicious reporting.

By the time the OPs are reinstated the moment has passed for that topic and will stop a few from posting again.

Please GR do listen to your members and propose a solution that is workable, acceptable and favours the many genuine members.

Unfortunately, Estelle, several reports were not reviewed over the weekend.