Help Centre - Frequently Asked Questions
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- What is the Keepsafe?
- What is the upload limit for adding to keepsafe?
- What is the Keepsafe?
- What are edit, attach and move?
- Can I print out items from my Keepsafe?
- How do I upload a photo to my tree?
- What file types do you accept?
- What are My Folders?
- How much does it cost?
- How do I attach an item to someone in my tree?
- What are Relative Profiles?
- What subscriptions do you offer?
If none of the above FAQs answer your question, please submit your query to our dedicated support team.
How do I attach an item to someone in my tree?
When you’re viewing or editing an item in your Keepsafe, you’ll see it says ‘Attached Relations’. Click on this and then type in the name of the person you’d like to attach it to. As soon as you start typing you'll be shown the name in a drop down list. Select the person you want from the list. Repeat the process to attach it to more than one person in your tree. You can attach an item to as many people as you like at any one time.
When you attach a photo or record to someone we'll add that item to their name in your tree. You'll be able to see it in the tree under the photos or records section. The name below the item will be highlighted and you can click on this to view that person's profile.
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