General Chat

Could Sylvia (or anyone else) please post the phone number for Findmypast? I have looked near the bottom of every page I can ee and unfortunately I can't seem to find contact details anywhere.

Thanks in advance.

Kath. x

email . [email protected]

phone. 02033266300.

Hope this helps.

They also have a FB page if you are on there.

Genes have FB page as well but I don't know if they answer messages.

Thanks both of you. I will try phoning as I have already emailed support. I don't use Facebook.

We'll see what they say.

Kath. x

I have just hit the renew button and picked the STANDARD option 83p per month crossed out to 75p per month. I also updated my card as the previous one had expired, and have just got my receipt for £8.96.

Yes, 8.96. I wouldn't be here otherwise, it's worth no more.

I phoned Findmypast yesterday and to say they were less than helpful would be an understatement.

I explained the problem and was told that they couldn't help because I had phoned Findmypast and my subscription was with Genes. I pointed out that Genes is owned by Findmypast and that I had already emailed Genes without response but the man on the phone just kept saying he couldn't help because they were separate companies.

However he did confirm that the email to Genes had been received (How if they are different companies :-S).

I just have to wait for a response from support at Genes :-(

Kath. x

They tell big fat porkies.
There hasn't been any decent staff since Estelle and Phil left.

Keeping the 'grandfathered' sub is a con too.
They know if they put it up to be in line with new memberships they would risk losing income.

You are quite right Island.

When I mentioned the "grandfathered" subs his response was just "Well, prices do go up you know". I said I wasn't prepared to pay more when some people still paid the smaller amount.

Anyway - still no response from Genes support.

Bring back Estelle and Phil.

Kath. x

Finally got my renewal sorted today. After many emails back and forth someone at Genes support agreed that I can continue with the £8.96p price.

It took days for them to answer each email and as the renewal date was looming I sent them a cheque as the renew button only let to the higher price that they'd taken last year and then had to partially refund. I sent them an email telling them about the cheque which they replied to.

Lo and behold they then took the bigger amount from my son's Paypal account again. I emailed them this morning (figuring no one would be working the bank holiday) and they immediately refunded my son - so all should be o.k. for another year.

If I renew next year I will send them a cheque at the beginning of May so there is no excuse for not having time to sort it. What a palaver!

Kath. x

Glad you got it sorted. :-D

I'm pleased you got sorted, Kath.

Earlier today I noticed my Renew tab was lit, so I clicked and easily renewed at a favourable rate, same as last year.

Afterwards I realised I had actually changed my bank card a couple of months ago, - same account, just new card.so e mailed support.

They replied promptly to say that the payment had nevertheless gone through OK and I was paid up until June 2022.

Pleasantly surprised that there was no hassle.