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British Gas

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ProfilePosted byOptionsPost Date

LaGooner

LaGooner Report 1 Aug 2022 22:20

I have just tried 2 different laptops with 2 different browsers, Firefox and Edge and got straight in on both.

Island

Island Report 1 Aug 2022 23:47

I downloaded chrome, already have Edge, no joy with either.

Still got the 'something went wrong' but was able to fill in a 'tell us what you think' so I did :-D

LaGooner

LaGooner Report 1 Aug 2022 23:49

You tell 'em Island ;-) :-D :-D :-D.

Island

Island Report 2 Aug 2022 00:00

:-D :-D

They'll soon be in touch when the bill hasn't been paid

LondonBelle

LondonBelle Report 2 Aug 2022 06:57

Silly question I know but are you using the right password :-0 :-)

Researching:
Go on, make my day!

Island

Island Report 2 Aug 2022 11:47

Belle, it doesn't say anything is wrong but good point - I'll leave it off next time and click the 'forgotten' tab, see if I get any joy out of that.

Island

Island Report 2 Aug 2022 13:01

Nope, didn't work.
Now waiting on online chat :-\

'Your position in the queue is now 153. The next available advisor will be with you soon.' Down from 275 :-\

nameslessone

nameslessone Report 2 Aug 2022 13:04

And I expect they’ve all been it would be easier and quicker to go to the website, where they will find all the answers :-|

Island

Island Report 2 Aug 2022 13:16

Probably. :-|

I'm 26 now so better put a face on :-D

15! how exciting

Island

Island Report 2 Aug 2022 13:16

Ooo 'Agent Takshashila enters chat' :-S

Island

Island Report 2 Aug 2022 13:53

Cor blimey, that was hard work :-0

Finally I was asked 'Do you want to update anything else? so I said 'my wardrobe' :-D

LondonBelle

LondonBelle Report 2 Aug 2022 14:07

So is there/was there a problem with their website, Island :-0

Researching:
Go on, make my day!

nameslessone

nameslessone Report 2 Aug 2022 14:07

:-D :-D :-D

Island

Island Report 2 Aug 2022 14:17

Belle, well it's a mystery why the woman who I spoke to on the phone two weeks ago only added 'some' of the info she asked for to my account. Even bigger mystery why the website just chucked me off without so much as a kiss my posterior.

I honestly think that there is something lost in translation by using people who may well know the words but actually understanding grammar and nuances of a language is lacking. It works both ways I'm sure, but it is not good.

LondonBelle

LondonBelle Report 2 Aug 2022 14:27

Hopefully, you have it sorted now, Island :-)

Researching:
Go on, make my day!

Island

Island Report 2 Aug 2022 14:31

Belle, I'm having to do a lot of these tedious calls at the moment as I'm sure you'll appreciate :-( <3

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