Help Centre - Frequently Asked Questions
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- Online safety
- Why are the offers only available to UK members?
- How Can I Take Out A Free Trial?
- Will I Be Charged Anything For The Free Trial?
- What are Genes Extras?
- My contacts
- My updates
- Living relatives
- How do I print my tree?
- Where are my Hot Matches?
- What are Hot Matches?
- How much does it cost?
- Sending messages
- How do I update my message board profile?
- What are the Electoral Roll records?
If none of the above FAQs answer your question, please submit your query to our dedicated support team.
Living relatives
Members must have permission to add the names of any living relations to their tree.
If a member has added the names of living members of your family to their tree then we can ask them to remove them. Please send a full list of any living names and their years of birth that have been added without permission to the Genes Reunited support team.
It would also really help the support team if you could send in full details of the person who has added these names. When you see your own name or your family names in the search results, you can click on the link to send the tree owner a message. On the next page you'll see their membership number. Please include this name and number in your email to us.
We will then contact the member who added them on your behalf.
Genes Extras
As a way of saying thank you to our subscribers, we have launched Genes Extras. You'll find exclusive competitions and discounts on family history magazines, days out and much more.