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Top tip - using the Genes Reunited community

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Oh my Lord, lost all comments and detail from tree

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ProfilePosted byOptionsPost Date

lilybids

lilybids Report 20 Jan 2012 17:59

Help can't get into tree at all :-(

kay

kay Report 20 Jan 2012 19:17

Whats going on,Im getting an error message.

Joseph

Joseph Report 20 Jan 2012 19:21

Can't get my tree.

Message :-

"Unable to connect
Firefox can't establish a connection to the server at tree.genesreunited.co.uk."

EDIT - It's OK now

Rambling

Rambling Report 20 Jan 2012 19:23

"Genes Reunited "We know the tree isn't working at the moment - we are working on restoring the connection. Please bear with us. Thank you."

lilybids

lilybids Report 20 Jan 2012 19:36

Thanks Rose

LadyKira

LadyKira Report 20 Jan 2012 20:41

Still doing the downloading thing as of early this afternoon so still no access.

My membership is due for renewal in February........... :-|

Rambling

Rambling Report 20 Jan 2012 20:46

well now I have the old tree back on both IE and chrome :-(

and seeing the two , one after the other I liked the new one better.

LadyKira

LadyKira Report 20 Jan 2012 21:22

From GR facebook

We experienced problems with the new version of the tree earlier on this evening that affected the main site. We have had to revert back to the 'old tree' so everyone can continue to do their family history over the weekend. We will release the new tree early next week. Thanks for your feedback to date with the tree.