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Error 503

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ProfilePosted byOptionsPost Date


William Report 28 Dec 2012 16:20

No I'm afraid not.The gremlins must be at work here,if I take the year 1935 out of the box,I only get 35 in total!I've got more than that in my own tree!

William Russell Jones/


KenSE Report 28 Dec 2012 16:35

Are you putting a space at the end of the names?

If I do that there are no matches unless I remove the year, in which case there are 55.


William Report 28 Dec 2012 16:48

Well its certainly something to bear in mind.

William Russell Jones.


William Report 28 Dec 2012 16:56

Many thanks.I'm wondering why the gap should affect the search?

The truth is I'm having to use the on screen keyboard as l'm having problems with my ordinary one.

William Russell Jones.


Cynthia Report 28 Dec 2012 18:59

Glad you're sort William. You sometimes have to play about with the details you put into the boxes in order to get a result.

eg.....don't always put the exact date of birth as others with him in their tree may be slightly out with their dates...always -/+ a couple of years.

Play about with the place of birth - put the county instead of the actual place.

A lot depends on what others, who share the same person as you, have put down in their facts.



William Report 28 Dec 2012 19:17

I've been looking for some advice Cynthia as I've been adding over 13,000 names to my tree!lol

William Russell Jones.


Cynthia Report 28 Dec 2012 20:57

Do I detect a note of sarcasm William or are you just a name collector?

Joy Kentish Maid

Joy Kentish Maid Report 28 Dec 2012 21:16

He's not a name collector, Cynthia; I can vouch for him :)


Cynthia Report 28 Dec 2012 21:21

So he was just being sarcastic then I take it Joy?

I was only trying to help - I remember when William first started to use the boards.

To be honest, I just cannot see why people have to mention the number of names they have in their tree, unless they are simply trying to impress one.


William Report 28 Dec 2012 21:42

It was said with a touch of humour.Of the 13,000 names I mentioned I have individually added all but 300 of them .

William Russell Jones.


Cynthia Report 28 Dec 2012 22:08

I must have missed the humour - which is unusual for me. As I said, I was simply trying to help.

There are many of us who help on the boards who only work spasmodically on our trees, and then we keep to the most immediate of direct family lines. We also have our trees on other sites and offline.

Each to their own I guess.


Deborah Report 2 Jan 2013 08:29

Been getting Error 503 all day when trying to access my family tree, anyone else still experiencing this problem? :-(


Choccy Report 2 Jan 2013 08:43

Posted by BM at 00.00 today

'If you go to open your tree, it will open a new window. Click in the URL and change the 3.3.3 to 3.3.1 and press enter, this works for me'

It works for me too.


Deborah Report 2 Jan 2013 08:54

Yay, success! THANKS CHOCCY!! :-D


Choccy Report 2 Jan 2013 09:37

Don't thank me, thank BM :-)

I only copy and pasted his/her solution, which works for me!


+++DetEcTive+++ Report 2 Jan 2013 10:31

On Annoucements

A thread originally posted on 21 Dec has had the title editted to read

Tree problems - Wednesday 2nd January
Hi everyone - we are really sorry that the tree is currently unavailable. We are looking into this and hope to have it fixed as soon as possible.


Cynthia Report 2 Jan 2013 12:15

Posted on Announcements at 11.09 am today:

Hello everyone, we are really sorry that you have been experiencing problems with the tree again. We have been having problems with one of our servers, which has overloaded and caused the error message.

This has now been fixed and you should be able to use the tree again.

Good news for those experiencing problems...... :-D :-D :-D


Sally Report 27 Nov 2013 17:54

I'm getting a 503 error on my normal computer, a laptop. This has stopped me getting to the site all day, however an old desktop gets on with no problem and I can Logon. Weird !

Have done a Norton scan and tried restarting several times.

Any suggestions please.


+++DetEcTive+++ Report 27 Nov 2013 18:34

Sally - have a look at this thread. Just click on the link to open in a new tab

Apparently the error is caused by a recent update to Windows IE11. There are instructions on that thread on how to revert to an earlier version.

If you can't understand them, add to THAT thread and someone more knowledgeable will come to your rescue


Susan Report 5 Dec 2013 00:52

Is this a problem again because I have error 503 for over a week now. Just renewed my membership, got an email to confirm but cannot get on.....Help. Got onto this page through Google