General Chat

Currys are responsible for sorting it out not the manufacterer. your contract is with Currys and they are trying it on!! tell em you are contacting Trading Standards .
As the machine is new you can reject it under the sale of goods act as not fit for purpose. You have to stick to your guns tho and let them see you know your rights

I work as a Customer Services Manager for a small Independent Store - and if you had purchased the machine from us - if faulty we would have replaced the machine or given you a full refund, within 28 days.
Dont let Currys put the onus on you to contact BEKO it is down to them to sort it - the law is on your side (it is the retailer not the manufacturer who is liable).
Keep at it - Sale of Goods Act not fit for purpose.

Good luck.

Thanks for that. I did think it was rather odd and did query it at the time.

Even so, I have found a landline for BEKO which won't cost me anything to phone. I'm going to phone them tomorrow and find out how the machine OUGHT to be working. If it ought to work in the way described in the manual, then it is the machine I wanted and my particular one is simply faulty.

If ALL that particular model work like that then it is totally unfit for my purposes. I don't think I'm being fussy. The ability to abort a program/cancel a wash is pretty essential and as, all my previous machines did this, I thought it was standard.

Also I had specified that I was only considering machines with quick washes as that is the main program I use. My idea of a quick wash is anything less than 45 minutes, though some people would consider 30 minutes a quick wash. BEKO's 2 hour "quick" wash ain't!!

Are Currys obliged to lend me a courtesy machine if mine needs repair/exchange? There are no launderettes where I live.

Finally found a landline number for Beko which was just as well as the call lasted 35 minutes!

The upshot is is that they couldn't tell me how the machine ought to work. They are sending a repairman out on Wednesday (so that is an entire day under house arrest for me) and he will charge me £65 plus VAT if he can't find anything wrong with it. Does this mean that he will have to stay by the machine for 45 minutes to 3 hours to see that it is working?

They did suggest that it hadn't been installed correctly but couldn't advise me what are the usual mistakes people make in installation. The friend who installed it knows his stuff, so I doubt it is an installation problem. Even so I'm worried incase the repair man says it is.

I can't pay £65 as I don't have any more money. I've diverted our entire savings and next 2 months "left-over" income to this damned machine already. (OK, the machine was only £220 but we are surviving on next to nothing :o( )

What about my 1 year warranty? Shouldn't that cover it?

I did state that I thought it was Currys responsibility to do the chasing up, especially as the machine is brand new. Beko didn't know who is respondible for what so I'm none the wiser.