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Continue Your Family History - IF you can ..

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ProfilePosted byOptionsPost Date


Mark Report 1 Jan 2013 17:06

Anybody having any problems accessing their tree at the moment. All i get when i click on my tree to add new data is this message...

Service Unavailable


HTTP Error 503. The service is unavailable.


Christine Report 1 Jan 2013 17:07

yes again


welshbird201 Report 1 Jan 2013 17:14


Yes, me too


Jane Report 1 Jan 2013 17:16


and me


Christopher Report 1 Jan 2013 18:30

Yes plus the Gedcom export doesn't work. It has been pretty useless since before Christmas


JustJohn Report 1 Jan 2013 18:35

There are some great competitions and prizes to be won (see Day One to Day Seven on this thread). And fabulous offers for people to join. And big adverts in my Family History magazines that I got from Santa :-D

Not all bad news ;-)


Pamela Report 1 Jan 2013 18:40

Yes just tried to access my tree and got same message as above. Sods law that this happens when I have nothing else to do at moment and I wanted to work on my tree.


Alisdair Report 1 Jan 2013 18:46

It goes from bad to worse!

This happened over the Christmas period, and was eventually fixed.

Luckily for me I haven't trusted GU to add more to my tree in the last 10 days because of the export problem.

Oh well, back to old data and "another site that shall remain nameless" ( I won't mention it again, I promise Mr Admin )


Peter Report 1 Jan 2013 18:54

Been a perennial problem since they created the new tree viewer last year. It attempts to reconcile and index all the entries in the tree which for large trees can take for ever and in busy periods like this holiday period results in the servers crashing due to not having enough available resources.
You'll find it better after about 10pm UK time and maybe even working somewhat correctly around 6am UK time when the US left coast goes to bed.


OneFootInTheGrave Report 1 Jan 2013 19:50

After the total fiasco and lack of communications over the the past 11 days, I cannot put on a public forum any words that could express my real feelings about this;-)

This site was recommended to me and after looking at the sites own publicity, I decided to join, the help from the volunteers has been tremendous, but sorry the way management has handled this whole saga has left me totally disillusioned :-(


George Report 1 Jan 2013 19:57

I'm with you on that James,

I have joined Ancestry, yes it costs more, but you get a lot more.
They have a good tree that you can link to your FTM program if you have it, and it lets you download all your records and photos automatically.
Ancestry has loads of links to others who are researching the same family....Brilliant site.



MotownGal Report 1 Jan 2013 20:09

Can't load my tree. I agree this is the ideal time to work on the tree. Except that you can't!!!

I should have stuck to my guns and not renewed my subscription.


Fiona Report 1 Jan 2013 20:11

me too, same thing nowt on tv so thought id do a bit of the old family tree, sadley not to be.

will someone please fix it!!!! :-(


KenSE Report 1 Jan 2013 20:17

Seems to be working for me now.

Not GEDCOM exporting though.


Alison Report 1 Jan 2013 20:24

Come on GU!

How can you trace your family tree if you can't even access it!

I am seriously going to reconsider renewing my subscription...


Isobel Report 1 Jan 2013 20:43

I have only subscribed for one month and it runs out tomorrow. This is the second or third day out of the month that I cant access my tree. I wonder if there is any way to get an a free extension as it has not been working properly?


George Report 1 Jan 2013 20:50

You'll be lucky, GR gives NOTHING.



Sarah Report 1 Jan 2013 20:55

How frustrating is this site?!!

I'm trying to check two separate families that may in fact be the same family...except that a search for people that I KNOW EXIST in my tree results in messages telling me that there are no people of that name!

And then of course there was the earlier search where I unexpectedly had two people with the same name and birth year (and got very excited that yes, I could link two families) - only it turned out that I DIDN'T, and one of the two names had no spouse, parent(s), sibling(s) or child(ren)!?! No links at all. Just how did they get there then??

Oh, and not forgetting the weird, add a father, now add a mother...oh, you want them to be married? Oh go on then, but there'll be three marriage entries and you don't actually get to save ANY information in ANY of them??!!

I think I managed to export my tree and shall be transplanting to fresh fields. In many respects it makes much more sense (more records, direct links etc etc) but I just kept on hoping that GU would sort themselves out and I could stick with the familiar....oh wait...but it's not really is it....


Pamela Report 1 Jan 2013 21:01

Finally got access to my tree after two hours of error 503 message, and guess what, added two pieces of info to one family member and several attempts at getting it to save, now site has invited me to cancel and try again later as the tree is having trouble loading.grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr.

Joy Kentish Maid

Joy Kentish Maid Report 1 Jan 2013 21:45

Service Unavailable

HTTP Error 503. The service is unavailable.