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can anyone assist me please.SORTED THANK YOU

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ProfilePosted byOptionsPost Date

martynsue

martynsue Report 22 Nov 2013 14:08

ok 2 days ago my computer updated itself,all my other sites are ok,when I try to get on genes all I get is.

HTTP503.0 service unavailable.
looking at the page that comes up it says logon method--not yet determined.
logon user--not yet determined.
also on the home page it says it cannot gather my updates or announcements.
I tried to send a email to support but I do not know if it got there,
how can I sort this out,do genes have a phone number.
I am not sure if this will post or when I will be able to get back to the boards but if anyone could do or advise me what to do I would be very grateful.
thanks sue

Susan10146857

Susan10146857 Report 22 Nov 2013 14:11

have you tried system restoring to the point before the update? This sometimes helps....

martynsue

martynsue Report 22 Nov 2013 14:13

sorry I know nothing about computers,would not know were to start


EDIT.
I have found that when I go to submit I get the error page ,if I then go back the thread comes upagain,then if I go forward the thread comes back saying post added.

Budgie Rustler

Budgie Rustler Report 22 Nov 2013 14:30

If your using Internet Explore browser you may have been updated from IE 10 to version IE 11.
GR has issues with this new version .

OneFootInTheGrave

OneFootInTheGrave Report 22 Nov 2013 14:48

Might be a good idea to uninstall IE 11 & reinstall IE 10 - RolloTheRed will probably help if and when he comes on line.

martynsue

martynsue Report 22 Nov 2013 14:50

thank you budgie rustler,
I have just looked at updates and it says explorer11.
if I uninstall this will I loose all of my internet.

can genes get round this explorer11 if I can get in touch with them.

RolloTheRed

RolloTheRed Report 22 Nov 2013 14:52

Error 503 is caused by a misconfigured web server and has nothing to do with the web browser used.

You can try flushing your local IE cache and restarting IE which may help.

martynsue

martynsue Report 22 Nov 2013 14:54

sorry rollo what is local ie cache and were will I find it.

martynsue

martynsue Report 22 Nov 2013 15:30

thanks everyone after checking on google I have un installed explorer 11,
explorer 10 comes back automatic.
no problems now.

AnninGlos

AnninGlos Report 22 Nov 2013 15:57

Sue that has been happening with the error message for a long time. If it comes up after you have pressed submit, you will usually find that the post has been added if you just press the back button.

jax

jax Report 22 Nov 2013 16:32

There is a problem with IE 11 which GR have mentioned on Facebook....shame they have not mentioned it on this site though

So if you are not a member of Facebook.....tough :-D

Elizabeth2469049

Elizabeth2469049 Report 22 Nov 2013 16:36

I've been having problems with IE11 since it was made available to Windows 7 last week. I can access all my sites, but it doesn't allow me to type in them.. I have had to add them to Firefox in order to access GR, my banking, internet shopping and paying bills. I did do a System restore date before installing as advised by computer adviser - I read reservations on an earlier thread so asked him, he said he didn't know of any yet - but that was in fact the first day IE11 was made available for Windows 7. I haven't yet restored to IE10 in case it gets sorted with a new update - - and am managing fine with Firefox - but it is irritating!

Elizabeth2469049

Elizabeth2469049 Report 22 Nov 2013 16:39

jax - I'm not a member of Facebook - is there any usable advice on there/

jax

jax Report 22 Nov 2013 16:44

Not really this was their reply to someone who was experiencing error messages


.











Genes Reunited Which browser are you using? There's currently an issue with IE 11 which we are fixing, but we have a workaround for you if that's the one you are on!

Like · Reply · November 20 at 6:50pm

Unknown

Unknown Report 22 Nov 2013 17:05

The Genes Reunited website has a compatibility view problem with Internet Explorer 11.

The fix is

Click the Tools icon (or Alt + X) - the cog shaped one top right of your screen

Click Compatibility View settings in the drop down list

Add the Genes Reunited website - genesreunited.co.uk

Cheers

Jim

martynsue

martynsue Report 22 Nov 2013 18:28

on google it said if you uninstall e11 you will automatically go back to e10,so I uninstalled it and now I do not have any errors,everything seems to be as it was before.

Elizabeth2469049

Elizabeth2469049 Report 22 Nov 2013 19:06

Unknown - thanks! I can type in GR on IE11 now - must go and try my other problem sites!

Allan

Allan Report 22 Nov 2013 21:46

I've had the same problem.

When I connected to the internet today, I received a message saying update ti IE 11. I closed the message and thought that I would still be on IE 10 :-|

At the moment, I'm using chrome to access the site

Elizabeth2469049

Elizabeth2469049 Report 22 Nov 2013 22:43

Unknown's formula for using compatibility view is working for me, but you do have to access each site individually first and use the tool as a separate exercise for each. I was able to able to get to the sites but not use them - but am now going through all those I have now bookmarked on Firefly - I suppose this may be a good thing to have them all duplicated!

LadyScozz

LadyScozz Report 23 Nov 2013 07:48

I'd like to know.........

Which is the OFFICIAL GenesReunited website?

This one?

or

Facebook?

Anything which concerns members should be posted HERE first. It seems that lots of things are posted on Facebook and not here at all. That's not good enough!

:-| :-| :-| :-| :-| :-|