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This site is a joke and I am not laughing

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ProfilePosted byOptionsPost Date

Joy Kentish Maid

Joy Kentish Maid Report 24 Oct 2011 16:18

"Since Genes are trying to fix the site they may find it necessary to prevent parts of the site being accessed for short periods."
I wish it would be closed down for the time that it takes to fix it.

InspectorGreenPen

InspectorGreenPen Report 24 Oct 2011 18:16

Yes, but it could take some time, hours if not days to sort out the database and rebuild all the indexes. Shutting down is probably not an option for the site managers. Far better to manage damage limitation and keep the site up and running.

philmoir

philmoir Advisor Report 24 Oct 2011 18:55

As per update to Announcement,

UPDATE **********
We have rolled out some changes late this afternoon 6PM UK time, and the site appears to be more stable. We are still seeing the odd error occur, but not in the volumes they have been the last few days. We hope to make some more changes tomorrow to improve on this.
Phil Moir, Lead Developer, Genes Reunited.
********************

We did look at switching off some options today, but this usually involves a full release, and the errors we experienced were occurring randomly all over, from home page, to boards, to messages, etc. I am sure you are all aware of this. Things appear to be calm again BUT NOT FIXED. We will continue to look at solutions tomorrow. We have some new ideas on the cause to investigate. As always I will post an update on these boards.

Our apologies for the ALL the inconvenience this has caused everyone.
Phil

Joy Kentish Maid

Joy Kentish Maid Report 24 Oct 2011 19:11

"Far better to manage damage limitation and keep the site up and running."
- it was not running nor anything else.

Joy Kentish Maid

Joy Kentish Maid Report 24 Oct 2011 19:13

Thank you, Phil.

Joy Kentish Maid

Joy Kentish Maid Report 25 Oct 2011 22:46

Error
Sorry. An error has occurred

The page you were trying to load has experienced an error. This error has been logged and will be investigated.

If you hit the back button on your browser, it will return you to the page you were on, and you may like to try the action again. If you repeatedly experience the same error, please contact Support via the Contact Us menu under Help.

If you were following a link from your favourites, an email or from another site, the link may have changed. We recommend returning to the home page of the Genes Reunited site, and following the existing menu options to navigate to the same content.

To return to the home page, click on the Genes Reunited logo.
:-( :-( :-(

InspectorGreenPen

InspectorGreenPen Report 26 Oct 2011 08:53

""Far better to manage damage limitation and keep the site up and running."
- it was not running nor anything else."

So, the site was not up and running yesterday? If that was the case, perhaps someone could explain to me why I was able to use it throughout yesterday without too much difficulty, apart from the occasional timeout message?

That sounds like very good damage limitation to me.

Lynski

Lynski Report 28 Oct 2011 07:52

I am trying to use this site at the moment - can only get onto a couple of boards apart from this one - General Chat and Success Stories (how ironic).

When I try to get onto the Genealogy Chat board all I get is an avatar in the top left hand corner - I can't think whose avatar it is at the moment but it is the squirrel-looking one with the hardhat and the big gun!!!

Why on earth is it doing that????? Weird!!

KINGSMILL

KINGSMILL Report 28 Oct 2011 08:19

I can't think whose avatar it is at the moment but it is the squirrel-looking one with the hardhat and the big gun!!!
----------------------------------

That is Rose of

Click the ADD REPLY button - not this!

:-)

Lynski

Lynski Report 28 Oct 2011 08:28

Thanks, Flowerpot2.
It is a mystery as to why an avatar would appear when I try to get onto a board???

SylviaInCanada

SylviaInCanada Report 28 Oct 2011 21:47

well, it was as much of a mystery when the avatars were moving around over the weekend and early this week.


It IS coming up to Hallowe'en



so could we be having ghosties and ghoulies working their spells in the background? :-D




sylvia

GlitterBaby

GlitterBaby Report 28 Oct 2011 22:20

No idea what is going on with this site as the error messages are back

3 in the last 5 mins including trying to post on this thread

Joy Kentish Maid

Joy Kentish Maid Report 28 Oct 2011 22:36

3 errors in 1 minute, or maybe 2 minutes.

Ghouls etc are just allowed out for that one night of the year, just the one, no more ;-)

SylviaInCanada

SylviaInCanada Report 29 Oct 2011 01:00

;-) ;-)

Lynski

Lynski Report 29 Oct 2011 21:45

It is ridiculous!

I just clicked on a thread on General Chat and ended up on the Find Living Relatives Board - tried it 4 times and still the same result.

Also, clicking on Find Ancestors and Genealogy Chat, still getting just someone's avatar in the top left hand corner - nothing else!

Edit - after I posted this onto the board I noticed that my avatar is not mine???

Whose got my glow in the dark cat!!!!!

Mariian

Mariian Report 30 Oct 2011 01:07

I am an oldie who had never until 4 yrs ago used a computer and could only type slowly, but i could write my stories and poetry , for publishing Fortunatly as teacher/chairman of the Truro Writers GroupI was able to indulge my favorite past time CREATIVE WRITtNG...Much of my poetry and short stories were published in national and local magazines and I enjoyed teaching different forms of writing both prose and poetry..Now I am back in CHELTENHAM...My hometown, and being more or less housebound am enjoying the way Genes is fullfilling my wishes in providing information to help my research.What a bad time we are having..Lots of willing helpers who volunteer their time etc.I am so very grateful to those who help the less knowledgable It would not have been possible without your helpand I beg all of those who help us dont lose heart please I am hoping genes will soon get us sorted Please dont give up your willingness to help me and as a writer..Love the hobby I never typed and my brain is slow these days( AGE AND ILLNESS))so this hobby of trscing my families..Please buck uo Genes and thanks for help pastMARIAN HUNT NEE CAMSEY ;-) ;-) :-( :-(

GlitterBaby

GlitterBaby Report 2 Nov 2011 12:16

Site is still not working correctly

Hit the submit button and the reply is showing twice. So you have to go and delete one of them

InspectorGreenPen

InspectorGreenPen Report 2 Nov 2011 17:04

PLEASE can someone tell me why only a tiny minority of members are having problems?

I use the site extensively most days and haven't seen a blip for several days, nor has anyone else I have been in contact with. So, tell me why this is?

AND why keep bleating on the Suggestions Board? Support Staff don't read it as has been stated on several occasions by GR Staff.....!

This board is for you to add your suggestions for CHANGES you would like to see made to Genes Reunited. We will be unable to respond to each post individually, but we will be checking the suggestions regularly and taking your suggestions on board.

Joy Kentish Maid

Joy Kentish Maid Report 2 Nov 2011 18:30

"PLEASE can someone tell me why only a tiny minority of members are having problems?"

- it may not be a minority; only a minority of members post or even view the boards, so we posters cannot ascertain whether it is a minority or a majority of members that have suffered from the site's issues over the last several months, only the site's staff would know that ;-)

GlitterBaby

GlitterBaby Report 2 Nov 2011 21:07

Perhaps the majority of members can not be bothered making a complaint


"This board is for you to add your suggestions for changes you would like to see made to Genes Reunited. We will be unable to respond to each post individually, but we will be checking the suggestions regularly and taking your suggestions on board."

I thought I was making a suggestion. They should sort out the problems before they start altering how the boards actually look