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Suggestions Board

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ProfilePosted byOptionsPost Date

GlitterBaby

GlitterBaby Report 25 Aug 2012 23:54

"Please note: duplicate posts, general questions and anything that isn't a suggestion will be removed."

Wonder when GR will start doing this on the new threads

GlitterBaby

GlitterBaby Report 2 Sep 2012 00:15

"You can also add your own suggestions to the board too by simply clicking on 'add topic' at the top of the list. We will read every suggestion, but, much as we'd like to, we are unable to guarantee a reply to each and every post.. Once a suggestion has been acted on by us then we will remove the thread. "


Is there any indication that the Team have actually read any of the 3 new threads yet ?

JustJohn

JustJohn Report 2 Sep 2012 01:28

It must be very upsetting that so many have rejected this new layout. If I was a member of this Genes team and my programmer had said he was getting good feedback and it had been tested and it all worked, I would be very upset and angry by what has subsequently occurred..

They are young people who gave the programmer far too much license, and have been bombarded with abuse for a month now. Poor Estelle is doing her best, but we see nothing of the others.

I would have more sympathy if they told us they knew we were very unhappy and that they had a plan to dig themselves out of this mess.

But absolutely nothing since 2nd Aug. The feedback is still officially "good". What on earth would they call "bad feedback".

Now over 4 weeks of people not using the site for listing relatives and checking for matches. Site becoming a pale shadow of Facebook.

Simon

Simon Report 4 Sep 2012 21:43

Well, Estelle is 'out of the office until Thursday 6 September', so maybe - hopefully - we'll get some kind of response to all the suggestions when she gets back. I'm surprised though that, having set up the Suggestion boards she went off on holiday seemingly without arranging for a colleague to respond to them.

JustJohn

JustJohn Report 4 Sep 2012 22:34

Simon Estelle was certainly reading the threads and making a comment or two in first week. I would not begrudge her a week's holiday.

I have been told that she and the team are in Newcastle this Saturday and a genealogical fair, so hopefully a couple of us will be able to get there and find out a little more what they are thinking.

I am in Wales and have no passport currently to enter England :-D ;-)

KenSE

KenSE Report 5 Sep 2012 11:15

There is no set time in which Genes have to read or respond to suggestions on this board, unlike messages to support where they do have to respond quickly.

Since this board is for suggested improvements rather than fixing faults I would hope they give priority to fault fixing before suggestions.

GlitterBaby

GlitterBaby Report 7 Sep 2012 12:44

If Estelle is the only member of the GR Team that comments on the board then this site is going downhill quicker than I thought.

Any response from the Tream would be welcome. The silence is getting deafening.

Waste of time any one posting suggestions that at the moment are just getting ignored.

KenSE

KenSE Report 7 Sep 2012 13:17

I expect the team are busy with the fair this weekend, perhaps they will respond next week.

SylviaInCanada

SylviaInCanada Report 7 Sep 2012 20:57

The ONLY good thing about the length of time since they set up the 3 threads asking for suggestions for improvement is .........................



we've all had time to think of things, and post




But 2 weeks without ANY response from GR is wrong, wrong, wrong!

GlitterBaby

GlitterBaby Report 10 Sep 2012 18:21

Why do I feel this site has been let down by the GR Team ?

This board is not getting any feedback so what is the point of having this board

Roger

Roger Report 10 Sep 2012 18:38

Well I get the feeling the Genes Team ar not getting the reax=ction to the new site as they wished.

So are not responding to it because they hope we get sick and go away.

Some hope ............

Joy Kentish Maid

Joy Kentish Maid Report 10 Sep 2012 18:50

Sylvia, I have posted suggestions here that I had previously posted :)

SylviaInCanada

SylviaInCanada Report 10 Sep 2012 20:12

Joy


I noticed that ....... but they are now all in one place. GR's Suggestions for ....



so the time has allowed you to combine them in one place. :-D

Joy Kentish Maid

Joy Kentish Maid Report 10 Sep 2012 20:15

Indeed, Sylvia; now I wait patiently :)


I shall check back in the meantime .......... :)

SylviaInCanada

SylviaInCanada Report 10 Sep 2012 20:29

:-D :-D :-D

Joy Kentish Maid

Joy Kentish Maid Report 12 Sep 2012 15:06

Have found a few more, Sylvia :)
;-)

SylviaInCanada

SylviaInCanada Report 12 Sep 2012 20:56

I noticed :-D

GlitterBaby

GlitterBaby Report 17 Sep 2012 23:05

Oh dear

I feel the members are wasting their time bothering to post on this board without any feedback from the Team, other than Estelle, as to when or if any suggestions are going to be taken on board.

GlitterBaby

GlitterBaby Report 20 Sep 2012 22:01

The three "new" threads are now almost 4 weeks old and still no decent response from the GR Team.

GlitterBaby

GlitterBaby Report 21 Oct 2012 17:36

The new suggestion threads are now celebrating 8 weeks.

Is anything going to happen ?