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Question for our new Community Manager

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ProfilePosted byOptionsPost Date

GlitterBaby

GlitterBaby Report 5 May 2015 08:45

What the Platinum subs offer on this site ?

Would not go near that with a barge pole ;-) especially as a lot of my rellies were Thames lighterman and waterman and one got the Doggetts Coat and Badge. .

You only have to read the General Chat Board and that would put off new members with the number of threads that get reported. Had you also spotted that the regular helpers seldom venture on to that board.

Most of the comments on this thread are from "older" members who have stuck by this site through all the problems and if GR can not take notice of what we are saying then it is a poor show from them.

+++DetEcTive+++

+++DetEcTive+++ Report 5 May 2015 09:17

A while ago I received an email from GR. They offered a good deal for Findmypast. If that doesn't raise suspicions for the future of this site, what does?

We are all mature people. Irritation comes when customer service is poor. This is what is happening at the moment. Talk to us - if the partner offers and other add-ons have been withdrawn, then update the site. It could be a classic case of different sections not talking to each other.

Jacqueline

Jacqueline Report 5 May 2015 10:03

Alisoun

Members are leaving BECAUSE the site is so badly run.........................

If you join a club, and the people 'in charge' treat the paying members with contempt, you leave...............QED

GlitterBaby

GlitterBaby Report 5 May 2015 19:09

Well no surprise as the Team are answering questions on Facebook but not on this site

Genes Reunited
5 May at 10:12
Hi all. Thanks for posting, Maureen. As mentioned previously, we're currently looking into the best way for the Genes boards to be managed, and will have an update for you in the very near future. We'll investigate the Book Club issue. Thanks again.

Genes Reunited
5 May at 11:20
Hi all. The Book Club issue is now resolved and books will be sent out within the next 48 hours. Please accept our apologies for the delay.

SylviaInCanada

SylviaInCanada Report 5 May 2015 20:25

wonder when the assessment(s) will be completed ....... and announced on THIS site?????

°o.OOº°‘¨Claire in Wales¨‘°ºOO.o°

°o.OOº°‘¨Claire in Wales¨‘°ºOO.o° Report 5 May 2015 22:00

Alisoun, I did walk away from this site for about 4 years. Believe me it took a VERY good offer to get me back with platinum membership for a year.

It must be said, I don't use the platinum membership, everything I want to look at would cost me extra so I'm STILL paying out to view the records on another site.

Needless to say......it's highly unlikely that I will renew.

jax

jax Report 5 May 2015 22:51

Never seen any good offers on this site In the 5 years I have been on here

When I wanted to change from 6 monthly to annual standard sub because they wanted me to pay extra... I had to renew as a new member with no discount at all.

I did the same with FMP and they gave me the loyalty discount..... No quibble

They would have to give me platinum for the price of the standard sub to make it worth my while.... When I got a very good deal with FMP this year for ALL UK records not just a small part where most can be found for free on various sites

GlitterBaby

GlitterBaby Report 5 May 2015 23:11

GR posted on FB that the problem with the Book Club is now resolved but nothing posted on this site telling members that books will be sent out. Once again they presume that everyone uses FB which they clearly do not.

No mention either of a Book Club for May so has this been dropped.

Also they are still not answering direct questions when posted on either site.

Still no sign of the new Community Manager.

+++DetEcTive+++

+++DetEcTive+++ Report 5 May 2015 23:20

The Book Club did send out PMs to successful applicants today. Haven't spotted anywhere on this site that there had been 'a problem' with the Book Club, just a deathly silence!

SylviaInCanada

SylviaInCanada Report 6 May 2015 01:42

DET .....

they must still be assessing the management of this site :-)

jax

jax Report 6 May 2015 02:22

Found her :-D


http://www.genesreunited.co.uk/boards/board/military_chat/thread/1351743

SylviaInCanada

SylviaInCanada Report 6 May 2015 03:29

wow!!!

GlitterBaby

GlitterBaby Report 6 May 2015 07:34

Just to echo Sylvia

Wow, Wow !! :-)

nameslessone

nameslessone Report 6 May 2015 08:45

Not another one that assumes we are all on FB.

Maybe all of you that repost the FB entries should get free extensions to their subs. ;-) ;-) ;-)

SylviaInCanada

SylviaInCanada Report 6 May 2015 18:04

good idea!!!

;-) ;-) :-D

SylviaInCanada

SylviaInCanada Report 7 May 2015 18:08

a reply posting on SUGGESTIONS

http://www.genesreunited.co.uk/boards/board/suggestions/thread/1351767




no prizes for guessing her response to the question re colour background??

--------
Thanks for this suggestion Stephen - I shall pass it on as feedback

Best

Alison

------


no replies on any other threads on that board.

GlitterBaby

GlitterBaby Report 8 May 2015 07:48

Wonder what I should change the heading of this thread to ?

;-)

GlitterBaby

GlitterBaby Report 8 May 2015 14:03

Obviously does not want to answer this one but does post on other threads

She has probably been told to ignore me as I do not give up with the questions

Tough luck

Jacqueline

Jacqueline Report 8 May 2015 14:29

I had a PM exchange with her yesterday.

She says she has no input on FB.

I suggested she showed her face on the Suggestions board............I think that went over her head. Obviously doesn't realise that as Community manager, the monthly (ha ha) round up is her responsibility

GlitterBaby

GlitterBaby Report 8 May 2015 14:32

Not surprised at that.

Does she know how the site works ?