General Chat

Hello everyone; I don't usually post on this board but I often read posts in case I can help someone. I would be interested to hear of other people's experience with communication from GR. We changed our email address this year and since then I have not been alerted about answers/queries from GR members via email as I used to be so I have to check back every day. Also, they didn't tell me my sub was due to expire. I didn't find this out until I tried to view someone else's tree. I have changed my email on my profile and contacted GR about these problems but have had no answer.

Regards

Janet

How are you contacting them? Via the contact us slot?

Try sending them another message via contact us, and put at the top.
"FOR THE ATTENTION OF ESTELLE"

Sometimes this works, then go an and say you have had no response to previous e mails and you consider this unprofessional etc etc. and ask why they didn't contact you regarding your fees.

You can only try and, yes, sometimes it is like banging your head against the proverbial brick wall.

Errrr....... what communication from GR?!

Thanks, Ann. I will do that today.

For the last two years I have said I will not renew but at the last minute someone always pops up out of the woodwork and I find another cousin!

Regards

Janet

When I first joined GR, some years back, their customer service was very good. Now it seems to be non existent!

Janet

Hello DET

I meant that I am no longer notified if someone answers me after a Tree Search or wants to contact me about my tree. I used to get an email along the lines of 'David has replied to you'.

I will try Ann's suggestion and contact them again.

It is only a problem if I don't know someone is trying to make contact and they think I'm not interested :(

Thanks

Janet

It sounds like your new email address isnt in the system somehow so that when somone clicks on your name it goes to the old email address,. can you access the old email to see if there is lots there unanswered

Thanks Shirley, but I cannot access my old email address. I'm not saying it isn't possible but I don't know how to do it. :-)

My new email seems to be in the system as it is the correct one in my profile when I sent a message to GR just now.

Perhaps they'll reply now; I sent it for the attn. of Estelle as Ann suggested.

Janet

I'm with Janice here;

*What communication from GR?*

Deanna X

they alert you about hotmatches etc, when someone sends you a personal message. Is it something to do with settings perhaps in "my account". can you opt out of communications? I cannot remember.

I used to get 'Hot Matches' alerts by email as well as notification of someone wanting to make contact or answering my messages but it is only since I changed email address this stopped. I didn't notice for a few weeks but when I did I checked my profile and my new email was on it so I don't know what the problem is. I know you can opt out of 'Hot Match' alerts and I did think of doing this as they are more luke warm than Hot as a rule!

I will wait and see what happens now I have asked GR for advice again.

Thanks to all for your help and advice.

Janet

Oh yes, I do get them.
Deanna X

If I am right , you need to have their addy in your address book.

Marion

Marion, this is what you are thinking of, it is at the top of e mail notifications

To ensure Genes Reunited emails get to your Inbox, please add [email protected] to your Address Book or Safe List.


Could it be your firewall is blocking their e mails Janetell

Yes thats it Ann.

That's possible. I'll ask my son; he is an IT man and usually sorts out our PC problems.

Thanks for the thought..

Janet

Thanks Budgie - I've done that and everything looks fine on here. I think I may have to sort out the 'address book'. If I can find it!

Janet

Or check your Junk Mail folder - it is more likely to be your new em provider that is blocking messages, rather than a firewall.

Nothing from GR in the junk box....

Thanks :)

Janet

Never mind - worth a try