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Top tip - using the Genes Reunited community

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Communication from GR

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ProfilePosted byOptionsPost Date

Wildgoose

Wildgoose Report 3 Aug 2009 14:00

I've had two messages via my email from Gene's today. I can talk to you all (proof, here I am), I have a tree on Genes which is open to several relatives and yet.....Genes staff cannot find me. I don't seem to exist on this site!

The only way I can get in is through an old message I found in my inbox. If I enter through the homepage my email addresses (tried both) and my password don't work. I have checked my account and it's all there.

From Puzzled Janet

McAnne's Gahan-Crazy

McAnne's Gahan-Crazy Report 3 Aug 2009 14:19

Have you gone into the 'My Account' tab at the top of the GR page and actually altered your email address in your registered details on here ???

Wildgoose

Wildgoose Report 3 Aug 2009 14:21

Yes, done all that.

I am waiting to hear what they say. They should be able to find my account, anyway, with all the info I've given them. I've been a member for nearly 6 years!

Thanks all for help and advice

Janet

Wildgoose

Wildgoose Report 3 Aug 2009 14:24

Just looked at my account details and have a rather red face :(

I had missed a dot out. Sorry all!

Best wishes

Janet