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Disappearing Marriage Data
Profile | Posted by | Options | Post Date |
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Hugh | Report | 6 May 2014 00:01 |
Over the past few weeks I've noticed that Marriage data entered and saved has disappeared when I next access the person's record. This sometimes happens the same day and has also happened repeatedly after re-entering and saving several times. As far as I can see this has only affected Marriages. Has anyone else experienced this problem lately? Perhaps you could do a few checks on Marriages you KNOW you have entered. |
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OneFootInTheGrave | Report | 6 May 2014 07:47 |
Hugh - I have been experiencing that problem with marriage details since they made changes to the tree between the middle of December 2012 and middle of January 2013. |
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Island | Report | 6 May 2014 12:27 |
According to another member the head techie has admitted that the tree has so many bugs they are not able to fix it. |
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OneFootInTheGrave | Report | 6 May 2014 13:29 |
Island - as I stated in my earlier post I have lost count of the number of times I have contacted GR Support Team about this, pointing out that the marriage fields on the tree appear to have a fatal flaw. |
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Mersey | Report | 6 May 2014 13:47 |
I have given up....have a techie problem too but there is not much point in |
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Island | Report | 6 May 2014 14:38 |
I think 'the team' has deserted the sinking ship. |
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Hugh | Report | 6 May 2014 14:42 |
Thanks to everyone who has replied to this post so far. Your experiences of trying to get this and other problems sorted do not make pretty (or hopeful) reading. |
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OneFootInTheGrave | Report | 6 May 2014 14:46 |
Genes Reunited was recommended to me by a close friend who was an employee of Find My Past, and believe me when I say, that every time he visits me, he rues the day he recommended this site to me. |
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Island | Report | 6 May 2014 15:13 |
Hugh, I wish you luck with getting a satisfactory response. |
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Hugh | Report | 6 May 2014 15:36 |
Island, your lasts 2 posts made me think - how many of the 13 million 'members' are actually current subscribers as opposed to people who created a tree some time ago and do not have a currently active subscription? As you say, there are also free accounts. |
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OneFootInTheGrave | Report | 6 May 2014 15:46 |
Customer Relations Level 2 Course |
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Hugh | Report | 6 May 2014 16:45 |
I've just done a check on my Marriage Data. Whilst the Person Married To is shown in the Person Details Record and the Marriage Link is shown on the tree graphic, |
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Kense | Report | 6 May 2014 22:45 |
The tree is free. Why would you expect a refund? |
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Hugh | Report | 7 May 2014 04:13 |
KenSE, my subscription of £19.95 enables my tree to go online where matches are found with other trees, and allows me to communicate with other paid members to request to view their trees and then view these on line. This is largely the purpose of the site as indicated by 'Reunited'. The ability to share my tree is rendered pretty useless when half the data is missing. |
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Community Manager | Report | 7 May 2014 14:48 |
Hi Hugh, |
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Community Manager | Report | 7 May 2014 14:50 |
Hi OneFootInTheGrave, |
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AnninGlos | Report | 7 May 2014 16:44 |
Poor Shelley, I wouldn't want her job, she must feel she is fighting a losing battle on our behalf. :-) |
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Hugh | Report | 8 May 2014 14:35 |
The support team have replied to my report as follows:- |
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OneFootInTheGrave | Report | 8 May 2014 14:56 |
Hugh, |
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Hugh | Report | 22 May 2014 01:33 |
This is the latest reply I have received from GR Support Team :- |
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